Customer Ratings & Reviews

Great buy. Very comfortable and fit eat almost perfectly

Excellent service and great response. They are please on help to clients.

The Geek Squad warranty is fantastic. By having it, you get peace of mind, not having to worry.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

While I haven't had to use my protection on my most recent purchases, I have had instances where my headphones were destroyed due to defects, and they let me come in and trade them out for the exact same pair, and offered me a gift card as a result of spending the money on this. If you can afford it, and especially if you're clumsy or prone to overuse products, this is worth it, the peace of mind alone makes it much easier to use my things.

I like to buy the protection. It has saved me so much hassle with so many different items. It is worth noting that the exchange policy is great! I had several failures of some early aero bone phone type headsets I use at work. No worries exchange for any damage that renders an item unusable. I could not be more pleased with this. It is worth noting that you have to reup the coverage when you have an item replaced, but it is still a good value.

Love them all day! This is the 2nd gen and second pair I’ve had. I won’t even worry about trying other brands to see if they are any better because these are perfect for me. Sound quality, design, and function are all top shelf. Have not had any issues and the buds have held up through daily usage. Would recommend this product to anyone in the market for a quality wireless headphone.

When you purchase something from Best Buy if you're smart you'll get the two year Geek Squad warranty for another day doing the service is great and you'll be happy you have it it's something go wrong so it's worth investing I highly recommend it

[Employee of bestbuy] love love love. this, i buy it for every product that offers it

I've bought the Geek Squad Protection plan for my headphones for years now. Every time an issue has come up with my headphones, Best Buy has been great about repairs or replacement, no questions asked. The peace of mind is totally worth it!

I have had to use this twice for headphones and both times they replaced my headphones no questions asked

I always get the warranties for that extra protection.

Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

My family loves these headphones and is enjoying using them.

Haven't used the Geek Squad as of yet but from what I can read from buying the warranty it sounds great to me

I normally don't think if reviews or even erite them for warranties. However I will say this particular warrant for this particular item has been amazing. My son uses his headphones for hours on end. Anything goes wronf I bring them in and always I walk out with a new pair of headphones. Many items I won't purchase warranties. Only specifc items for specific people I buy the warranties. This one has been a godsend and my son loves his headphones.

Is like having a friend that will not disappoint you when you need him

Worked well I just went on a trip to Mexico left them in the house and when I came back and tried to used them they turn on but their stuck on the cycle of Turing on and it letting me know what percentage they are at

It's great! Something caused my ear buds to lose volume/ quality of sound - maybe blown speakers, idk. Got the full cost of the ear buds back to purchase new ones. If you can afford 25% of the price of the product, it's definitely worth it.

[Employee of bestbuy] Nothing better than knowing if anything happens my product is protected!