Customer Ratings & Reviews

Honestly we never buy a product without the geek protection especially with my son. It's paid for itself several times over

Amazing product works amazing I use it almost every single day

I have not used so... can say for sure what my experience will be if/when I need to. It looks fine so... will see.

[Employee of bestbuy] Totally worth the protection since they get thrown around in my bed and in my backpack, etc. so it is nice to have insurance incase something bad happens

Great quality , no issues 10 out of 10 would recommend

Thank you so much for helping me replace my son head phones!!!

No Question about it the Warranty plan works as I have mentioned in my other reviews, and it has saved me quite a bit of $$$$

Although it's hard to give up an extra $50 for a protection plan, just remember, ear buds wear or overtime. Especially if you exercise with them along with daily activities. If your equipment doesn't remain in top top condition, return them if you just can't live with them anymore.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

They haven't failed to help me yet so I'd say it's a great service

When I encountered a technical issue with my device, Geek Squad was quick to respond and provide assistance. Their customer service was prompt and efficient, ensuring that my concerns were addressed in a timely manner. The support staff I interacted with were knowledgeable and patient, taking the time to understand the problem and guide me through the troubleshooting process.

I've not needed to use my protection plan fortunately, But I enjoy the peace of mind that comes with best buys coverage. Because i purchase the extra warranty on most of my purchases, and have seen first hand that they will cover my items no questions asked.

Would recommend for people with trust issues. This helps alot for my sony buds and my xm5s. I got my xm4s like a few months before the new ones came out and i didnt realized that this warranty can help trade in the new ones for my old xm4s. Sadly the warranty wont switch with the new trade device, but i dont see why not. But would recommend if your wanting in the future to trade something else or scared for the care of your products.

Geek squad is always the best never once had a complaint always helpful and thorough

No questions asked about my warranty, just gotta walk in the store and tell them what went wrong!

Geek squad protection has come in handy for me at least three or four times. I don't always purchase the extra protection coverage, but usually do for products that I need to carry around, especially those I need to carry outside the house. Think phones, headphones, laptops, etc. A monitor that sits on my desk is much less likely to have accidental damage than my MacBook that I carry with me on a daily basis.

If the product is important to you get the warranty, you wont regret it, my JBL headphones broke after a year and a half and they exanged for new ones, after 2 years my Skullcandy Crushers stopped working a week before the 2 years and I got the money back, and Best Buy verified that it wasn't working, I was not just returning for nothing, IS TOTTALY WORTH IT.

Would definitely recommend the accidental insurance through Best Buy Best Buy has been very good with their customer service aspect of it although keep in mind accidental insurance coverage does not cover theft or loss so that sucks but if you break them and you still have them then it works really really well

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

I love the peace of mind i get with best buy protection plans. I use items like bluetooth headsets all day and i get all i can from the life of each headset i use. The protection plan isnt just another plan that you get but never use. Best buy makes exchanges up to 2 years with no questions asked when its time to exchange your purchase