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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4578 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 4,578 reviews
  • Rated 5 out of 5 stars

    Always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always add the warranty to our electronics. No matter what happens we’ve never had problems having an item replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They Honor this Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd bought some Bluetooth earbuds, which unfortunately failed after about 14 months of use. I took them to best buy, they confirmed I had GSP, and gave me store credit for the amount I spent on the earbuds! As long as they continue to offer such wonderful customer service, I will continue to purchase these protection plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely LOVE these!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! Just purchased and I am super happy with them. I love sound core products. The portable case is small and compact to squeeze into smallest bags and purses. The buds fit perfectly in both ears and extremely comfortable. They don’t fall out the ear with movement and fit snug with multiple size options for ear tips. The sound is great as well!! Would definitely recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones to date

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WF-1000XM5: A Symphony of Sound and Silence **Design and Comfort:** The Sony WF-1000XM5 earbuds are a testament to the evolution of design in the realm of personal audio. With a **smaller and lighter build** compared to their predecessors, these earbuds offer a snug, almost imperceptible fit, making them perfect for long listening sessions. The inclusion of **XS-L memory foam ear tips** ensures that users with various ear sizes can find the perfect seal, which is crucial for both comfort and sound quality. **Active Noise Cancellation (ANC):** Sony's prowess in ANC technology shines through with the WF-1000XM5. The earbuds feature **advanced noise-canceling capabilities**, allowing you to immerse yourself in your music without the distractions of the outside world. Whether you're in a busy office or on a noisy street, the WF-1000XM5 creates a sanctuary of sound. **Sound Quality:** The audio performance of the WF-1000XM5 is nothing short of stellar. With **LDAC support**, listeners can enjoy high-resolution audio that captures the nuances and details of each track. The sound signature is quintessentially Sony—**balanced, with a slight emphasis on the bass**, ensuring that every genre from classical to pop is delivered with clarity and depth. **Battery Life and Connectivity:** Longevity is a key feature of the WF-1000XM5, with the earbuds boasting an impressive **eight hours of playtime** on a single charge, and an additional 24 hours with the charging case. Quick charging capabilities mean you're never far from your music. Connectivity is seamless, thanks to **Bluetooth 5.3**, ensuring stable connections and quick pairing. **Smart Features:** Sony doesn't skimp on features, packing the WF-1000XM5 with all the smart functionalities you could ask for. **Multipoint connectivity** allows you to connect to multiple devices simultaneously, while **spatial audio with head tracking** offers an immersive listening experience that adapts to your movements. **Final Thoughts:** The Sony WF-1000XM5 earbuds are a premium audio product that delivers on all fronts. From their **excellent ANC and sound quality** to their **comfortable fit and robust battery life**, they stand out as a top contender in the market. While the price point is on the higher side, the quality and features you get in return make them a worthwhile investment for any audiophile or casual listener looking for the best in portable sound..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the protection plan. I’ve replaced any broken/ damaged electronics at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    getting this always ensures you never have to worry about your new bought goodie being ruined right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chief

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind worth having The 2-year extended warranty plan for my wireless headphones and earbuds provides great peace of mind. With frequent use, it’s reassuring to know repairs or replacements are covered if something goes wrong. The price is reasonable for the added protection, and the coverage makes the purchase feel even more secure. Glad I added this plan—it’s well worth the extra assurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to recommend since you have 2 years of protection for a decent price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Know you worth.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really only get it for certain products like headphones. 2 years to cover your device that has internal batteries is definitely worth it. If it’s acting funny then just go get a replacement. I’ve gone in and gotten store credit to get a replacement or to purchase a different pair. It’s your choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones or over the ear?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to find what's going to work for my ears. Maybe someday they'll come out with a product for the people that are getting older.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Open shockz replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My schockz got water damage and the geek squad team was able to get them replaced and get me back out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones offer excellent sound quality, great comfort, and strong noise cancellation, making them ideal for music, travel, or work. Although they are more expensive than many other brands, their premium performance makes them worth it for many users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice upgrade from average Amazon headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pair before these were a pair from Amazon that included a spiral cord and stereo attachment. I bought these before I went to college as an upgrade and I can say that these exceeded my expectations. The sound quality was rich and felt concise, a better way to say it is that, as someone who enjoys listening to music and media in all regions of the day (Bed, desk, making lunch/dinner), the headphones felt snug to the shape of my head and thus provided a better experience than headphones that a left little room, whatever there was, for the ear muffs to not fully snuff whatever music you were listening to from getting out. I also like how they fold, it's not that they folded in a way that folded space-time as well, no headphones can (that I have yet seen), but these did as well as Bluetooth headphones can be on the market. All together, I feel these are a welcome pair of headphones in the listening experience. I hope to continue using these for as long as I can, even as the world of audio technology develops, I will always keep to my current items in times of need until otherwise, if it ain't broke, why replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it. Already used it once.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No questions asked about replacement. Bought another product and it was automatically covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean I'm not sure what there really is to say, it's a nice thing to have just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that delivers exactly what's promised and sounds amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty to your protection I bought this for my boss headphones. I never really had a problem with my headphones from both so but it’s still good to have just in case.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Very happy with purchase

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I got the warranty on my shokz open 2 cuz they were open box but i still trust the geek squad checking the quality of it. So far theyre really really good quality and im happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is grass for charging your phone on the run.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony Xm4’s

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The sony xm4’s have excellent noice cancellation and are better than sennheisers momentum 4s. The audio and bass are very good with the bass being the more impressive feature of the two. Comfort is supreme i can put my head into any position or sleep in them and they never fall off. Battery life is a solid 30 hours and comes with its own sony eq all to cusomize sound profiles and noice cancellation.

    I would recommend this to a friend