Customer Ratings & Reviews

Because you need it for what ever you purchase for protection.

They did as they said. I had a product that needed to be replaced. So with their protection plan service. Also having the BestBuy membership program. Which I highly recommend. I returned the product that malfunctioned and got my refund.

Great headphones. Excellent sound quality. I have been very pleased with this purchase.

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

I love skull candy in general because I believe you receive the most bang for your bucks. At first I was skeptical dropping 200 on headphones but my GF convinced that I would use em enough the first months to be worth it . She was not lying .I use these headphones for gaming on my PS5 and listening to Spotify on my phone . I have profound hearing loss and they are perfect

[Employee of bestbuy] Super easy to fulfill the protection. You just bring in your product and get a new one same day

Bought these for my girlfriend for Christmas. She uses them everyday and loves them. The sound quality is great and the noise cancellation is good as well. Sometimes they won’t connect to the phone immediately after exiting a vehicle if it was paired with the vehicle’s Bluetooth. It’s not worth losing a star since it can very well just be here phone (poor Androids…lol).

Equipment failure is a regrettable event. However, warranties provide crucial peace of mind and can offset replacement costs, proving their value upon claim.

[Employee of bestbuy] Did what I needed. It goes past the 1 year warranty plus it's replacement.

I have used the warranty in the past and there were never any issues. If I need to use it again, I don’t anticipate any

The comfort of knowing if anything goes wrong Best buy will exchange for same item or credit towards a new one. Must have on all items i purchase thru Best Buy. Hands down best warranty from any retailer I have used.

I've had to replace multiple sets of headphones over the years for various reasons, every day and hard use, mostly JBL over the last few years because their quality control has gone down the crapper. Always replaced or refund to a card with no hassle. Definitely worth the price to get a new set of headphones for the cost of the warranty.

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

The effectiveness of the noise cancellation was truly impressive. I found myself able to focus more deeply on my music or podcasts, as there were no external distractions interfering with my enjoyment. The clarity and purity of the audio were enhanced, revealing details and nuances that would have otherwise been masked by the surrounding noise.

Amazing product works amazing I use it almost every single day

It time I decided to buy it plan I didn’t question it, everything I bought is protected and save. If I need to do something at home they got me.

Honestly we never buy a product without the geek protection especially with my son. It's paid for itself several times over

Great quality , no issues 10 out of 10 would recommend

please everyone buy insurance. its best to pay more for insurance and have to buy a whole new item cause we forgot insurance. so now on i will always buy insurance for everything. even though it expires. i will know i have something that can fix it then have to pay for a whole new one.

Thank you so much for helping me replace my son head phones!!!