Customer Ratings & Reviews

We have not had to use Best Buy’s protection plan lately, however, it was really good in the past.

Always get the protection with geeksquad! They have saved us before!!

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

We haven’t had to use our extended geek squad warranty for this STARLINK - Standard Kit AX Tri Band Wi-Fi System - White but have purchased previously for a tv and had excellent service

Happy to purchase insurance for this product. Just in case I or unknown may happen.

These buds are the best fitting and comfortable and the sound is the best.

The Sony w h - 1000xm6 is wonderful they're clear the base is awesome a very good product from Sony

Love the coverage. Wish it wasn't so expensive or at least add more years of coverage for the price.

I believe that if you have a device and are working near places where things might get damaged whether that be water, physical (as in drops, scratches, peices just randomly falling off). Its worth the extra addon to the price of the object.

Always get the geek squad they are amazing. If you ever need them there like magic.

I had the geek squad for my laptap is very practic has geek

Love having the assurance of an extended warranty. Geek squad always backs their work.

The best warranty on the market hands down. Customer service is excellent. When dealing with geek squad warranties.

For my recent purchase I havent had to use Geek Squad. I have used them for previous purchase they work diligent to get my tv and pad back to my. They are very friendly and helpful when asking questions for understanding.

Love these headphones the bass is on another level. Best Buy had him them right away and got them with no problems. Highly recommend

You can't never go wrong with this. You will be worry free in case anything ever goes wrong with your product. Just take it in to the Geek squad and they will take it from there. If product can't be fixed, they will replace it for you.

One of the best noise canceling headphones out in the market with decent transparency mode. The updated design over XM5 makes them easy to travel with. The 10 band EQ gives a lot of flexibility to adjust sound as you prefer. Ear cups are slightly on the shallower side. The clamping force is good, headband is wider to distribute pressure on top of the head. Updated power button makes it easier to find. 30 hour battery life is pretty good!

The Geek Squad is really amazing. I purchased the plan and had my laptop looked at bycthe Heek Squad because it was over heating. They did their thing and it wirks as good as new.

Geek squad is there waiting in the wind, I might need them but I might not. Either way I’m covered.

It makes me feel secure about my product i apid a lot of money for.