Customer Ratings & Reviews

Must have for headphones. Love this plan soooo much I can't recommend it enough. As a runner I barely ever have a pair last 2 years. But if I do I do but when I don't 95% of the time. I just come to the store and swap them out.

We are very satisfied with our purchase. The salesman made sure we were happy with the selection.

I love Geek Squad. But it really depends on which store you go to in my area

Very helpful with helping and choosing electronics

If it breaks, you cry... Warranties are there for a reason-peace of mind. Be grateful you can replace failing equipment under a warranty that can pay for itself if you have to make a claim.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

I like the fact that it’s not entirely needed, but just in case, i have this as a useful backup

Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

Great service and real helpful great price for protection plans

Good service and excellent customer service and good communication

Very good service agreement. Extremely supportive on the customer’s perspective.

No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault! I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault!

Having accident insurance is an investment. I used it on a computer that had an accident, and it had been used for 1 year and 11 months. When I claimed my insurance, they gave me back the money I invested in the computer to buy a new one if I wanted to. Thank you.

Amazing product works amazing I use it almost every single day

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

Great quality , no issues 10 out of 10 would recommend

It's always great to have some insurance qhen you accidentally break something that costs more than a couple bucks.

I never ever buy a tech product from any other outlet due to great Geek Squad protection. Best Buy honors their advertised protections.

I love it, especially during school I can’t hear anybody or on the bus when all kids are going loud. I just wished I could workout with these. They’re amazing a 10/10 experience with music and podcasts. I’ve been wanting these for at least 2 years now and it’s really worth the purchase for the noise cancellation and audio quality.