Customer Ratings & Reviews

The protection for 2 years was worth it when comparing it to how much it cost

I’ve had these since April 2024 and they still work just fine. Still charge with no issues and still getting 6 to 7 hours of playback with decent sound would definitely buy again.

The insurance coverage is very comforting. I hope I wouldn't have to use it.

Used this product years ago and they did just replaced the device.

This a piece of mind hoping never to use the extended warranty. Geek Squad always responsive

Great product, good noise cancelation and good for gaming.

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

We have not had to use Best Buy’s protection plan lately, however, it was really good in the past.

We haven’t had to use our extended geek squad warranty for this STARLINK - Standard Kit AX Tri Band Wi-Fi System - White but have purchased previously for a tv and had excellent service

Always get the protection with geeksquad! They have saved us before!!

I believe that if you have a device and are working near places where things might get damaged whether that be water, physical (as in drops, scratches, peices just randomly falling off). Its worth the extra addon to the price of the object.

Happy to purchase insurance for this product. Just in case I or unknown may happen.

The Sony w h - 1000xm6 is wonderful they're clear the base is awesome a very good product from Sony

Love the coverage. Wish it wasn't so expensive or at least add more years of coverage for the price.

These buds are the best fitting and comfortable and the sound is the best.

Always get the geek squad they are amazing. If you ever need them there like magic.

For my recent purchase I havent had to use Geek Squad. I have used them for previous purchase they work diligent to get my tv and pad back to my. They are very friendly and helpful when asking questions for understanding.

You can't never go wrong with this. You will be worry free in case anything ever goes wrong with your product. Just take it in to the Geek squad and they will take it from there. If product can't be fixed, they will replace it for you.

I had the geek squad for my laptap is very practic has geek

Love having the assurance of an extended warranty. Geek squad always backs their work.