Customer Ratings & Reviews

They haven't failed to help me yet so I'd say it's a great service

I've bought the Geek Squad Protection plan for my headphones for years now. Every time an issue has come up with my headphones, Best Buy has been great about repairs or replacement, no questions asked. The peace of mind is totally worth it!

When you purchase something from Best Buy if you're smart you'll get the two year Geek Squad warranty for another day doing the service is great and you'll be happy you have it it's something go wrong so it's worth investing I highly recommend it

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

I have used the warranty in the past and there were never any issues. If I need to use it again, I don’t anticipate any

Worked well I just went on a trip to Mexico left them in the house and when I came back and tried to used them they turn on but their stuck on the cycle of Turing on and it letting me know what percentage they are at

Nothing better than knowing if anything happens my product is protected!

It's great! Something caused my ear buds to lose volume/ quality of sound - maybe blown speakers, idk. Got the full cost of the ear buds back to purchase new ones. If you can afford 25% of the price of the product, it's definitely worth it.

NO ONE beats Best Buy and their Protection with devices. Considering the cost and product value - just simply can't be beat. Many of us have experienced the "other" extended warranty that cost more than this yet personally have never benefited from purchasing. Not to mention you don't have to trouble with shipping it out for (lol) repair/replacement. These last 2 issues I've felt too often now with Walmart/Staples and Officemax. The stores are not at fault it's the extended warranty that is (recently relabeled Allstate and useless). Only other store with "In Store" replacement was Radio Shack (missing them). NO ONE BEATS BEST BUY IN STORE REPAIR/REPLACE!

Don't wait, just get it. Modern-day electronics seem to break, glitch or malfunction just by looking at the darn things. Just buy the warranty (2yrs or more) for a piece of mind. Because it's not a case of IF it will break, IT WILL. I have used this service for years now without issue. But if you're purchasing a laptop, NEVER get the one year, always buy at least 2 or more. Things usually self-destruct (why?) just shy of a year.

I bought these head phones last week and I have to say they are amazing. They have great sound quality, noise cancellation, and battery life. They are also very comfortable and stylish. I can listen to my favorite tunes for hours without any discomfort or distraction. They are definitely worth the price and I would recommend them to anyone who loves music. These head phones are good, very good, super good, mega good, ultra good. Did I mention they are good?

Incredible sound, better than the Airpods Pros 100%. The noise cancelling is superb and they fit much better in the ears. Also, the settings and control given for these earbuds gives you full control of the operation. And if you have a Pixel, you can use the earbuds to translate foreign conversations in real time! If you catch them on sale, they're an amazing value!

Geek squad is always the best never once had a complaint always helpful and thorough

Honestly we never buy a product without the geek protection especially with my son. It's paid for itself several times over

Equipment failure is a regrettable event. However, warranties provide crucial peace of mind and can offset replacement costs, proving their value upon claim.

They are very helpful in addressing any issues dealing with your product productivity.

It time I decided to buy it plan I didn’t question it, everything I bought is protected and save. If I need to do something at home they got me.

I used to be skeptical of store bought warrantees. They seemed like an extra money grad. I bought some electronics for work and decided to spring for the extended warranty (on my expense account) little did I know that it was the best investment ever. The item broke. Three small children at home and rough treatment at work. I walked in told them the problem and walked out with a new one. In fact , it was on sale so the difference paid for the new warranty. All my appliances are through Bestbuy and have warrantees as well. No more home warranty service for me. Saved me over 100$ per month and still have no hassle peace of mind.

Love them all day! This is the 2nd gen and second pair I’ve had. I won’t even worry about trying other brands to see if they are any better because these are perfect for me. Sound quality, design, and function are all top shelf. Have not had any issues and the buds have held up through daily usage. Would recommend this product to anyone in the market for a quality wireless headphone.

No questions asked about my warranty, just gotta walk in the store and tell them what went wrong!