Customer Ratings & Reviews

They haven't failed to help me yet so I'd say it's a great service

I literally drove from Utah to Wisconsin on a single charge I don't think it's quite 60 hours but I was also listening at around 70%. The touch controls on the side are by far my favorite compared from Jabra and Sony. These are the only headphones aside from the Jabra Elite 85H that doesn't hurt the top of my head ( I shave my head and the hair stubble bothers me) if you have extra large ears that your cups might be too small for you. But if you don't these are the softest of most comfortable headphones that I've ever worn, but they are a little heavier than the Sennheiser moment of 3. Also the bass is not strong at all

[Employee of bestbuy] Totally worth the protection since they get thrown around in my bed and in my backpack, etc. so it is nice to have insurance incase something bad happens

No Question about it the Warranty plan works as I have mentioned in my other reviews, and it has saved me quite a bit of $$$$

Geek squad is always the best never once had a complaint always helpful and thorough

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

No questions asked about my warranty, just gotta walk in the store and tell them what went wrong!

Although it's hard to give up an extra $50 for a protection plan, just remember, ear buds wear or overtime. Especially if you exercise with them along with daily activities. If your equipment doesn't remain in top top condition, return them if you just can't live with them anymore.

I've not needed to use my protection plan fortunately, But I enjoy the peace of mind that comes with best buys coverage. Because i purchase the extra warranty on most of my purchases, and have seen first hand that they will cover my items no questions asked.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

When I encountered a technical issue with my device, Geek Squad was quick to respond and provide assistance. Their customer service was prompt and efficient, ensuring that my concerns were addressed in a timely manner. The support staff I interacted with were knowledgeable and patient, taking the time to understand the problem and guide me through the troubleshooting process.

Always an easy transition when i have a problem. Just remeber the charging wire.

Would recommend for people with trust issues. This helps alot for my sony buds and my xm5s. I got my xm4s like a few months before the new ones came out and i didnt realized that this warranty can help trade in the new ones for my old xm4s. Sadly the warranty wont switch with the new trade device, but i dont see why not. But would recommend if your wanting in the future to trade something else or scared for the care of your products.

[Employee of bestbuy] always good to have protection in case something happens

If the product is important to you get the warranty, you wont regret it, my JBL headphones broke after a year and a half and they exanged for new ones, after 2 years my Skullcandy Crushers stopped working a week before the 2 years and I got the money back, and Best Buy verified that it wasn't working, I was not just returning for nothing, IS TOTTALY WORTH IT.

Would definitely recommend the accidental insurance through Best Buy Best Buy has been very good with their customer service aspect of it although keep in mind accidental insurance coverage does not cover theft or loss so that sucks but if you break them and you still have them then it works really really well

Geek squad protection has come in handy for me at least three or four times. I don't always purchase the extra protection coverage, but usually do for products that I need to carry around, especially those I need to carry outside the house. Think phones, headphones, laptops, etc. A monitor that sits on my desk is much less likely to have accidental damage than my MacBook that I carry with me on a daily basis.

I love the peace of mind i get with best buy protection plans. I use items like bluetooth headsets all day and i get all i can from the life of each headset i use. The protection plan isnt just another plan that you get but never use. Best buy makes exchanges up to 2 years with no questions asked when its time to exchange your purchase

[Employee of bestbuy] I've had airpods, g fits, and powerbeats pro. These were the only in-ear headphones that I've actually fallen in love with. Customizable button presses (up to 3 taps) and incredible customization in the app make this a top tier everyday use product.

Excellent covered plan. Best plan for covered the appliance