Customer Ratings & Reviews

I was one that never used to buy the extended protection, thinking like many, it was just a gimmick to get more money from you. Back when I bought my first Flat screen, a 50" 3D Plasma for somewhere around $1000, I thought it might be a good idea. It was a 5 year plan. I am so glad I did. About 3 years after purchasing the TV, a column of pixels in the center of the screen went black. I called Geek Squad and they sent a tech out to check it out and they determined the TV needed to be replaced. That model was no longer available but Best Buy gave me the full purchase price toward my new 55" UHD 3D TV. Ever since then I always buy extra protection on electronics over a certain price.

[Employee of bestbuy] very nice and comfortable for all seasons especially march

Definitely recommend on things that you buy there not because they are bad but sometimes we just don’t like how they work and they’re very good about taking things back

Got it to be better safe then sorry. The cost wasn't too bad.

The geek squad extra protection i smore than worth it.

Graat protection life saver for everyday life. Choose me for the 400

Worth the $$!! Got it for my kid, but I ended up breaking the product. Took it to Best Buy and the geek squad was professional and efficient. Highly recommend

It is very useful as it protects the purchased product

Love the help I get every time I go. Great warranty service

[Employee of bestbuy] Plus membership is where its at! Already saving money!

Amazing product and I love getting my products from Best Buy

Love Geek Squad and there services. They are always there to help

The service was great and they were able to handle everything I needed from them

Very good customer service from geek squad very recommended

I changed my TV and bought an LG one, and I'm still using it without any inconvenience. Best Buy handles any issues well.

Can't go wrong with Geek Squad protection. I've had to use it in the past and worked out great.

I have been using them for years and they really solve problems and are very efficient.

Geek Squad is a must have purchase for any electronics.

I had a Samsung galaxy 4 watch and after a year and a half of use the screen stopped working properly (just a bunch of lines). Since they couldn't get the serial number from the watch, as it is located in the settings on the screen, they gave me store credit for the watch. I used that towards the galxay 5 and bought the protection plan again. It's nice to have a company that will stand behind their 2 year warranty. Thank You Best Buy

No matter what product I purchase from Best Buy, I get the Geek squad protection. Aside from getting your money back, they will replace anything no matter what. Even if you just don't like it anymore. They will credit you the amount of the item and prorate your plan for what you haven't used and credit you that amount too. Just read the fine print so you know exactly what is covered and what is not. Some stores will make you exchange same day for a similar product, but most stores are able to give you store credit of you choose to return an item within the 2 years. Always a good investment if you, like me, change your mind frequently and also like to have the newest tech. The protection plans have yet to fail me, they are a must with any tech purchase!!