Customer Ratings & Reviews

I have purchased geek squad accident insurance on several electronics items. My most recent claim was for a fitness wearable tracker. It took about 10 minutes to walk in the store and out with a new replacement. I recommend to family and friends frequently.

Geek squad is amazing if they are not able to fix your device they will re place it but only if its still under warrnty.

I think purchasing the protection plan for the Fitbit is well worth it. For me the Fitbit was an investment and since I am quite active while using it I felt it was worth the money to have in covered just incase. So glad bestbuy offered this added protection !!

the geek squad set up my smart watch to my iphone and explnind every thing very well thank you

I love having protection on the things i purchase. Even if i never have to use it. It’s better to have and not need it than need it and not have it.

The entire group is very helpful and knowledgeable. I appreciate them more than they could know!

Geek squad is the best at what they do i trust them over any other place for returns and repairs.

I've bought this for every watch I've gotten and have used it at least once due to the fact that the watch malfunctioned later on. I was able to get a brand nee replacement for no extra charge. Worth it.

Best Buy is very good at taking back watches for an accident.

Love to use mine daily for motivation to get my 10K steps every day, upset that it finally went out on me and Bestbuy not offering insurance for fitbit anymore

Bestbuy has such a fantastic deal with their replacement plans. They're easy, reasonably priced, and a lifesaver if your expensive product breaks down. Go to customer service with your old product, leave with a brand new one. There's no catch. It's that simple.

They replaced my phone as the prior phone had an issue and wasn't repairable. Quick and efficient.

I haven't used this particular warranty yet, but I just used the old one for my galaxy watch, then purchased this for my new watch. Worth the money. They swapped out my old watch for a new one right in the store.

I love my fitbit and wear it pretty much everyday and every night. It was sad when I woke up one morning and the strap had fallen off. Luckily I had a warranty and it was an easy exchange, plus they gave me a pro-rated warranty for another two years.

Worry free warranty, and no runaround when something goes wrong

Geek Squad is great in customer service! They do all they can to make you happy, especially if the fix cannot take place right away. It is nice that they can take care of most needs right in store without having to wait for weeks at a time for shipping and processing.

Guys, I am so happy and proud of myself for buying the 2 year accidental replacement insurance. It's a good investment. I've used it for the first time and the process was so simple. They only ask me one question and I was able to exchange the product with no problem.

If you learn anything fro m me today, invest in the Geek Squad Protection!! You never know when a stupid mistake will ruin hundreds of dollars worth of equipment but then your extra $20 - $200 investment either repairs or replaces it without any problems.

I got this for my Samsung Gear 2 smart fitness watch. After wearing the watch everyday for a few months... in the rain... working... swimming... biking... ect. It finally stopped working. I boxed it up and took it back for an exchange no question asked. Worth it!

Definitely would recommend had to get mines worked on and they ended up giving me back the amount I paid for it. Definitely worth it