Customer Ratings & Reviews

Glad I bought this because you never know when accidents happen especially with kids

The geek squad agent made our transaction very smooth when my 1st Galaxy Active turned out to be a dud.

Best buy has a much better warranty plan then Amazon don't ever go through Amazon they suck

Previous FitBits have had a battery flaw so I always purchase the Geek squad hassle free protection. Just make sure to bring your charger when returning

I'm very satisfied with the puchase of the product replacement insurance. I haven't had any issues with the fitness tracker itself other than the part to keep the wrist band secured broke. Went in to see if it could be repaired....got a totally new tracker!

I've only ever filed one claim on my geek squad protection but everything went smoothly as expected

Worth the money. No hassle repairs or replacement.

i love to have geek squad, if my item is broken they are easy yo contact they replace right away.

I love purchasing warranty through bestbuy anything wrong with my products I can go get a new one

2-Year Accidental Geek Squad Product Replacement is the best way to keep your product well protected

I am really hard on my watches so this is always a good protection to have.

for my charge I bought I had to replace it 3 times due to defects and the band falling apart twice.. Don't buy this product without the insurance.

Unique services from geek squad.they are awesome agents.ever ready to listen to customers.

Love the replacement insurance always by insurance when you buy something from Best Buy

Great to have in case of a accident you can get a new one

It is very smart and a good thing to always get a extended protection on your techs and gadgets

Great to have in case you damage your product! And easy to replace product as well

I had to return my fitbit because of a problem with the band, no problem returning it and I ugraded to a Surgh. Well worth getting the warranty.

Haven't had to use it yet, thankfully, but Geek Squad is pretty good at taking care of your items.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.