Customer Ratings & Reviews

I purchased 24 month plan for $40 with my Samsung Galaxy Watch Active. 17 months later, my watch stopped working properly. The screen would not turn on. I followed the instructions and made an appointment with Geek Squad. Unfortunately, that was a waste of time - they do not repair watches. Instead I was told to swap it out at customer service. Customer service refunded the original purchase price, including value of a rewards certificate I used to buy the watch. The upgraded version was the same price, so they swapped it for a newer watch. The only downside - I was told that my protection plan was "used", and even though there was technically 7 months remaining, it was no longer valid. I purchased a new protection plan for the replacement watch though, especially since the first one gave out for no reason. Overall, it's a great value. Complaints are that I wasted days waiting for an appointment that I didn't need, and that I had to buy a new plan.

I buy Geek Squad protection for peace of mind, and to help manage my budget. Costly repairs or replacement are completely eliminated. Unlike some 3rd party extended warranties, Best Buy stands behind Geek Squad, and in several instances in which I had an issue, I just carried the item to the local Best Buy, described the problem, and was immediately given a choice of an equivalent replacement or cash back! Some protections are replacement items (smaller items) and some, like a washer and dryer, are repair items. I highly recommend Geek Squad Protection!

Super son excelente y n ok note hacen esperar!!!!!

I loveeeee ittt…. It was amazin… very profesional. I was really scared because lately, packages were being stolen… but everything turned out perfect.

My Mom loves the features being able to put it into airplane mode and track her stress levels were absolutely perfect!!!

So, Happy i made this purchase to get the protection I need. Don't pass this up

My MK watch stopped working....made an appointment with them...took ot in and gave me money back after almost 2 years to buy another watch....its really worth getting that extra protection

Excellent product would get it again.the product is wonderful and never had any issues

Helps when an item needs a refresh to restore its processing speed

Best Buy has great warranty ! We buy all our tech stuff here because of good warranty

It is the first time I decided to buy and have been a great decision

I haven’t used the 2 year warranty yet but I’ve been to the geek squad before. They’re friendly and very knowledgeable. The 2 year warranty is really nice, especially since some electronics break down in that time

Great purchase for a mechanic like myself who tends to break my watch

They come when you call them. They exchange if they can't fix. It helps.

Great for any extended warranty on all of your devices!

If you want keep safe your expenses, yua have buy one of this

The option to purchase the warranty is a plus!! Any problems with it, has always been resolved!! No problems with the watch

Geek squad team are amazing trained, every time I need help,. right away find a solution for me.

Great mens watch. Looks great and does everything needed and more

It does not cover the product repair costs only 20% off parts and nothing off of labor. It covers less than most warranties