Customer Ratings & Reviews

Second watch and its great for health tracking and being connected to my phone.

Good customer service at Germantown store 10 of 10

This replacement plan was purchased for a smartwatch that was purchased for our young daughter. She's very responsible for her age but we know things happen. Needless to say the screen on her watch was broken at some point. She doesn't remember how it happened, but it did. We took the watch to our closest Best Buy store and they gladly honored the protection plan and we were able to replace the watch for its full value!

I have been very happy with geek squad services. They sent out a more than qualified technician and it was great service.

I purchase for all my electronics and Geek Squad is the Best!

Amazing watch during my 12 hours shift. I’m able to listen to music without my phone. This also comes in handy while running.. Price is high on watch but worth the money:

Agents are smart and always helpful and want to give you the best service. I have never had a bad experience. They strive to fix your issue and answer all your questions.

I was having issues with my watch functions. Thinking that I had tried everything, including a reboot, I decided to take it in for help. They worked their magic including a reboot that I also tried and walked out happy with a working watch!

The agents explain the option to my Apple Watch and assist to request my order.

since I got it only take it off for charging every 22 days,,,

Not that I been able to use all of the excellent services that geek squad offers, I'm sure they'll be there when I need it.

My wife was having issues with her Galaxy watch, the geek squad assessed her watch and determined we could do a claim. They gave me money back in the form of a gift card in which I used to buy her the latest. Geek squad has always been one of the best protections

Excellent and easy to replace a broken watch. They have small batteries and have the potential to take damage easily. Last time I walked into BestBuy with a broken watch that was my fault and walked out with a new one still in the box. The extended warranty isn’t even debatable on a wearable. Buy it.

Could never make a best buy purchase without Greek squad coverage.

Added on geek squad protection plan to my Oring. I think it’s helpful as if it breaks within two years I can replace the ring.

It has helped me in my short ownership of a smart watch in that I got a full refund for it being defective out-of-the-box because the watch was no longer being sold at Best Buy. I would say that for a wearable, it's a necessity. You can never say when or what might happen to your watch, but you'll be covered for whatever and whenever it happens!

Buying this paid for itself! I never buy a watch without the warranty.

Good for the time helpfull and good people's i guess really i get mess with every time im i. The store

The plan was super simple to use, just bring the product in and tell them your account details. I have used this to replace a smart watch and wireless earbuds. Both times I was in and out of the store in 5 minutes. If you get a product that might get damaged physically (or has a battery that might die), make sure to get the plan.

The service is excellent . I havé uses the service for Mayor Appliances and I am satisfied with the rapid response . And excellent repair of them