Customer Ratings & Reviews

Loved this to help with repair when needed. Geek squad is always there to help when I call.

Received my watch fast. I love the features on it. And it makes life a little more easier

Warranty was purchased and paid in full at $160 5/29/25 & Best Buy canceled on 12/8/25. Claimed to have refunded $61 for the policy. Geek squad can't/won't help or provide number to speak with anyone. At time of purchase the policy covered loss, theft, accidental damage with a replacement.

Could not have made a better decision to add this protection plan, my old fitbit was tearing and I went in to get a replacement and instead left with an upgrade for no added cost!! only had to pay to add the protection to the new device. I was so excited.

The lady was so nice and caring my expectations she told me all I need

The best option when purchasing in best buy is to get geeks protection. It saves you a lot of troubles.

I can always count in Geek Squad when something is wrong with my product!

Haven't had the chance to use them yet, but the in-store customer service has always been really good

When I purchase a computer a printer or any high cost item I always feel satisfied knowing that I have a protection plan available to me if needed and that is a definite plus for me and my family

Always helping our needs, really helpful,and great customer service

I haven't used the protection on my watch yet because of COVID. However, this protection plan covers accidental damage like scraping against the wall. Plan on using the plan soon for this type of damage.

Excelent product. Durable and chic. 5 stars to the product.

They were very helpful when I cracked my watch. Gave me a gift card to replace it.

When your watch stops working take it to best buy and they will take care of you. Never have issues with this service.

I love my upgraded galaxy watch. Always check Best Buy sales

This is worth the money as far as I'm concerned. We had a Samsung active 2 watch that had a glitch in it and they replace the watch with a brand new one. So the insurance was well worth getting.

When my watches burned me it was about 2.5 months after I had purchased. Without this warranty I would have been out several hundred dollars since most watch brands (from what I've read) will not take responsibility for consumers getting burned by the products.

Agents were honest and knowledgeable about wear os and helped me get my watch set up in no time

They're great at.what they do and very helpful. Anything you need they'll help you.

I always make sure to get the extended warranty with geek squad