Customer Ratings & Reviews

Good ol’ geek squad saving my butt once again after time and time

This was well worth the money for me! Shortly after the manufacturer warranty ran out, my Fitbit started freezing and not working. A quick trip to the store, they checked it and I walked out with a new one.

I've had to return my Fitbit, it stopped syncing. When I returned it, I didn't have my receipt. Best Buy pulled up my purchase and got me a brand new replacement. I was thrilled with how easy and speedy the service was.

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

Always get this product. I have never regretted getting it and have had occasion to have to use it on other products and they did exactly what was PROMISED every time.

Excellent Warranty they refund me the money back since they didnt have the same one and all other where more expensive

Bought a new iPhone and added this to the bundle. I always add Geek Squad Protection to my iPhone and iPads. Quick replacement if something goes wrong!

I really love this watch, the color is great and the layout of the watch is amazing

Bought the plan for my smart watch wouldnt not have it they are great to work with

The Geek Squad has been a great investment for the protection of my electronics. BestBuy has done a solid service to customers.

So I bought a Fit bit and I also bought the two year protection plan. I usually don't buy extra warranty plans but I did with this. Glad I bought it because my fit bit fell apart and Best Buy exchanged it for a brand new one.

Got this for added protection in case something happens, great purchase choice

Had to use this protection when broke face on my smart watch. Lucky i had it, saved me having to buy a new one out of pocket. They covered it with a new watch, no cost to me.

Decided to go with a little protection to safeguard my investment. My Fitbit will be subjected to heavy use and just want to make sure I have something to fall back on. You just never know and accidents do happen!

I purchased the extra protection plan for my gear s3 smart watch. I have not had any accidents so I have not had the opportunity to use it, but it does gives me piece of mind knowing I'm covered in the event of an accident.

I’m just hoping nothing happens to where I have to use this but if I do I’m sure I will cover me on my purchase

Watch protection for me has paid off. I am very hard on my watches and used the full replacement in the past. No worries on getting another watch with no hassle.

Excellent protection plan and easy to use, if you have a question Geek Squad can help you each step of the way and if there’s a problem Geek Squad solves it fast

Came in handy, my watch broke with exactly one month left and I was able to replace it.

Anything over $100 gets the Geek Squad purchase in this household.