Customer Ratings & Reviews

The first time I bought a warranty for my huawei smartwatch I was not very comfortable, but then I had and accident and it broke, recieved very good service not too many questions they just replace it, fix it or give u a card with the value of your watch from store and you can buy a new one, where I am from this kind of warranty is a headache, they will ask for original charger, original boxes... everything and if missing something warranty will not be valid

Always get this because the tech never seems to last. Never had any issues with using the warranty.

I bought my first fitbit in November 2015 and am currently on my third fitbit. Each time I have gone to BB to replace my fitbit through this Accidental Geek Squad Product Replacement, I have encountered no problems and the process has been smooth and easy! It is definitely worth it to have peace of min in case anything happens to your electronics. I had to replace my first one due to the charging port malfunctioning/breaking and the second one because it just stopped working (not sure if it got too wet on a rainy day). During my second replacement, I was able to upgrade to the charge2 and pay the $20 difference between the two prices. I was extremely happy and pleased! :)

The Geek Squad has been a life saver! Always there with solutions to all of our tech issues!

Geek squad service is very good. Would recommend to everyone

Just added peace of mind for your electronics. Hopeful to never use it, but appreciate the assurance.

Te agent helps me to decide for a better plan on my Samsung watch

Weight is pretty accurate. BMI and BF% fluctuates from day to day but I guess that is normal since the ranges are not too drastic. I have been weighed with Tanita scale in weight loss program and the numbers I got from Fitbit Aria 2 were the same, again making room for some fluctuations. This is a great accessory if you already own Fitbit watch & use the app. Me & my husband both use this scale & watches & are not disappointed. Set up was fairly easy & we have no issues with wifi connection or syncing to watches or app. Some setting are only changeable in main users online account not in app (like setting weight to private so other app/scale users cant see your weight.) This replaced my old scale that only showed weight after the number wouldn't budge after 4 weeks of diet & exercise. The Aria 2 shows better progress, since switching my weight has only gone down a pound but I show my BF% going down over the course of a few weeks, The visual motivation I needed!! I give 4 stars instead of 5 because like all FItbit products I comes with lack of thorough instructions or user guide.

Covers everthing i was wanting In a warranty. Would recommend

always get the extra coverage. it is definitely worth it

Is what a real piece of mind. Never have to worry about breaking it.

A great way to feel like you've got an option for return/fix/replacement after that 15-30 day return window. Depending on if its close to the return date and you can actually return- you'll get a prorated amount back from what you've paid into the protection plan. With that, I've used the protection several times, as we all know electronics and items in general are not made to last like they used to. Some items are not worth it, but in my experience, its been a high value, low risk, low cost (in most instances) option.

I have purchased this protection on almost all my electronics. When I have had to use it, the replacement process has been very easy. I was leary at first, but after my first time having a product fail I will buy again. Product failed twice within a little over a year. Both times I brought in my receipt, item and original packaging to a BestBuy and walked out 15 minutes later with a brand new replacement. No waiting on a manufacturer replacement, shipping return costs or going weeks without my item and the second failure would have been outside the standard manufacturer warranty and not replaced for free if I hadn't purchased this plan.

These headphones are great! Love the way you can adjust the bass!

I don’t usually get extra warranty/protection type add-ons because I find most of the time they do not get used. I also usually stand by the support and service of the Fitbit company (which is what I purchased the protection for). However, when my last Fitbit watch broke, it was out of the scope of their warranty. If I had the Best Buy extra protection it would have been covered. The new one that I purchased was the upgraded and more expensive version. Adding the Best Buy protection for just a little bit more gives me the peace of mind that my investment is a little safer even if I don’t have to use it!

My Samsung watch 5 broke the screen, and in 25 minutes Greek Squad solved it for me. They couldn't repair it but they gave me a new one.

It would be better if it were slightly cheaper but can’t complain. They honor what you got.

I loved my Fitbit. It worked great for about a year. I'm trying to get Geek Squad to fit it, but so far no luck. they haven't answered when I reach out to them. It's been a few months of trying. Shame.

Nice to have extra peace of mind for the products.

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