Customer Ratings & Reviews

The agents were very informative on the policy details when buying my Oura ring! I feel much more secure about my purchase incase anything were to go wrong. They are absolutely amazing!

My watch was less than a two years old, I brought it in and showed the worker, they looked at it, and noted that it still had coverage (they didn't actually have to do that) when I asked them what I can do about the watch (It had totalled failed). They pointed out the clerk at the return desk, put a note in the data base, and when I walked up I was taken care of in a polite and professional manner, and the Young man who did the return and replace was of good manner and attitude.

I've had this watch for about 18 months and had no problems with it at all. Like the options to change the appearance and information on the face as often as desired without cost. I been motivated to be more active and in doing so am more healthy!

Ita great....................love it...............

Perfect for individuals who need to count calories

Super son excelente y n ok note hacen esperar!!!!!

Peace of mind when you need from field experts! Highly responsive and knowledgeable!

I wear my GPS watch almost 24/7. I only take it off to shower and charge. Thus, I always purchase the 2-year replacement plan and have had no issue using the plan, when needed. The plan allows me to swap out the watch for a brand new watch. You can swap it out for the same model or, if you’re looking to upgrade, you get a credit for the price paid to apply to another GPS watch. I know the replacement plan seems expensive, but it’s worth it. If you wear your watch everyday like me, your watch gets a LOT of use. The replacement plans have saved me hundreds of dollars over the years.

The Geek squad service has always been great very knowledgeable, great customer service, also leave happy with all my problems and questions answered and solved and that's why I remain A loyal customer! Wouldn't dare go any where else

No matter what product I purchase from Best Buy, I get the Geek squad protection. Aside from getting your money back, they will replace anything no matter what. Even if you just don't like it anymore. They will credit you the amount of the item and prorate your plan for what you haven't used and credit you that amount too. Just read the fine print so you know exactly what is covered and what is not. Some stores will make you exchange same day for a similar product, but most stores are able to give you store credit of you choose to return an item within the 2 years. Always a good investment if you, like me, change your mind frequently and also like to have the newest tech. The protection plans have yet to fail me, they are a must with any tech purchase!!

My citizen smartwatch was going out and i brought it in to have it looked at they said they basiclly just replace it with a new one but they no longer carried my particular model in stock so they refunded me what i payed for it and i got a new samsung 6 classic the transition was super easy and smooth the associate helping me was very knowledgeable and helpful

Dude I've trashed so many watches at work it's not funny. Every time I come in I'm like "Hey so I scratched this poor bugger." they're all like "Bro don't even sweat it. Here's full store credit" and I'm like "can I use that on the newer watch?" and for real, they don't care! I've upgraded my watch twice! For the cost of renewing the warranty and like fifty bucks. Do it.

Helps when an item needs a refresh to restore its processing speed

So, Happy i made this purchase to get the protection I need. Don't pass this up

Geek squad has always been a great service. My smart watch was having issues and with my service plan they helped to replace it, fast and easy.

Excellent product would get it again.the product is wonderful and never had any issues

It is the first time I decided to buy and have been a great decision

Ive started my weight loss journey with the purchase of the samsung galaxy watch 5 pro and i can gladly and proudly share that with the help of the cardio and calorie tracking, ive managaed to get my weight under control! Ive taken it swimming and lifting and have never had a problem with it. Absolutely Recommend!

I am soooo glad to have purchased the protection plan like I do with most things from Best Buy. You just never know when something will go out and in this case, my mom's smart watch went on the fritz. Best Buy took a look at it and I guess it wasnt fixable so they just told us to go and select a new watch and the amount that we purchased our previous one about a year ago, they would apply that to our new replacement. I know that when you purchase something you dont want to add more to your bill but protection plans from Best Buy are ALWAYS worth it! Thank you Best Buy for taking care of us!

Great for any extended warranty on all of your devices!