Customer Ratings & Reviews

I always purchase the Geek Squad 2-year replacement plan. I love knowing that I have security for any accident for my products. I have had to use it, and it was quick and easy. If you're making an expensive purchase I highly recommend this service!

Highly recommend getting a warranty they have good plans to replace or fix your item highly recommended electronics

The Fitbit have been prone to have their bands fail after intense workouts within two years. I have owned several different style Fitbits and love BB Geek Squad Protection Plans on these watches. Maybe I'm hard on these Fitbits, but love the accuracy and the fitbit app (over 4 years and going)!

Very decent work. Looking forward to using the service again.

If you do purchase the Garmin Vivo heart rate watch be sure to purchase a protection plan. My first watch lasted 11 months. Everything worked fine until the 11th month until the screen no longer reacted to my touch. Purchase the protection plan and save you the hassle of purchasing another one.

I switched back to Android and i bought this and its so much better than my old apple watch

So happy and pleased with this service. OThey are very knowledgeable and kind

Glad i added this! When my wifes watches broke and we needed to get it looked at they were able to help us

Didnt need it but nice to know i had something for "just in case"

I love having the warranty, great customer service when I've had an issue. Will definitely continue buying my smart-watches here.

Bought this so my girlfriend can wear her watch at work without worrying about damaging it. Money well spent on peace of mind alone.

I have used the Geek squad protection more times than I can count for various items. I bought this for protection package for my husband's new Asus zenwatch 2 smart watch. Hopefully nothing will go wrong with it, but if it does Geek squad protection gives me more time for the item to be repaired or replaced.

haven't needed to use it yet but glad to know it is there!

Purchased this for my Samsung Gear S3 Frontier since it cost $350 plus tax. This was a good investment since it covers the product for 2 years which includes accidental things that could happen so it was definitely worth the expense to receive peace of mind for a smart watch that was already pretty pricy.

Very easy to work with. They were ready to do what it took to make me happy. I had two service people working with me to solve my problem.

I was glad i purchased the warranty. 100% back when i experienced an issue

Easy to use. I wish I wouldn’t have had to use it, but unfortunately my wife’s watch would no longer turn on or charge. Customer service was friendly, polite, and professional.

The products that I purchase from Best Buy are great and I always make sure that I pay warranty from Geek Squad so I can make sure that if my product is damaged, I can go to Best Buy and speak to someone from Geek Squad to have my product repaired.

I bought first protection plan on a fitness watch about 10 years ago. I’ve found that every one I’ve owned has not made the two year anniversary but longer than the manufacturer warranty. Nice to have protection plan to help cover replacement

Havent had to use it yet this time around but last time it was a quick easy replace when my watch started malfunctioning. Best thing to get for smart watches in my opinion as every one ive had tends to malfunction at some point.