Customer Ratings & Reviews

Never had any issues and they were always yhere to fix my items and help me out! Great customer service

Best price out there! I love the different features and it's super comfortable.

Not saying I don't trust my wife with taking care of the purchased item, I just don't trust the elements and others around her lol this is why accidental coverage is a MUST!

Bought for boyfriend, he likes it. 44mm is a great size for big guys.

It took me less than 5 minutes to return my watch, it was almost a year later and it stop charging, so I got the money back and I and upgraded to the newest one

I always recommend getting the warranty. Best buy is always compliant with their warranty promise. They will replace your product.

Bought it as an insurance concern. Never used but thought it was a good idea.

My Fitbit watch died. Fitbit warranty was 1 year , mine lasted 18 months... if not for Best Buy warranty I’d be out an expensive watch. Fitbit support is awful...

Was able to exchange item with no issues when it became defective. Definitely recommend getting protection plan for everything. Better than apple care, hands down

Well worth the value when my son's watch needed a replacement due to a accidental scratching of his watch face and frame.

I haven't had to use this service yet hopefully I won't but I'm glad to know I have it if I need it

Love my warranty service. I haven't use the service thus far for anything i have gotten through Best Buy.

Always get the warranty. You can exchange for a new device if something was to happen to your device.

I would 100% always recommend getting the protection plan they are worth it

The squad have always been very helpful. They have always been able to solve my iss.

Every time the Fitbit Charger2 had something wrong with them, it was replaced free of charge without any problems or issues. Thank you!

My smart watch stopped taking a charge. They refunded full purchase price on a Best Buy card to use towards next purchase. No hassle.

Used their 2 year accidental coverage, and I am glad I purchased it. My previous laptop got damaged and they replaced it with a new one!

Insurance is a total waste of money...... till you need it! I do construction work for a utility and bought this just in case. Haven't had to use it watch is pretty durable.

The product replacement is a lifesaver at times. It'll replace what it is but you have to pay for a new replacement program. Which is a lot cheaper than the option.