Customer Ratings & Reviews

always get this warranty and i have not had any issues this far

always get this warranty and i have not had any issues this far

I have purchased this protection on almost all my electronics. When I have had to use it, the replacement process has been very easy. I was leary at first, but after my first time having a product fail I will buy again. Product failed twice within a little over a year. Both times I brought in my receipt, item and original packaging to a BestBuy and walked out 15 minutes later with a brand new replacement. No waiting on a manufacturer replacement, shipping return costs or going weeks without my item and the second failure would have been outside the standard manufacturer warranty and not replaced for free if I hadn't purchased this plan.

Amazing amd super helpful for my health issues. I absolutely would recommend this ring

The Geek squad service has always been great very knowledgeable, great customer service, also leave happy with all my problems and questions answered and solved and that's why I remain A loyal customer! Wouldn't dare go any where else

I don’t usually get extra warranty/protection type add-ons because I find most of the time they do not get used. I also usually stand by the support and service of the Fitbit company (which is what I purchased the protection for). However, when my last Fitbit watch broke, it was out of the scope of their warranty. If I had the Best Buy extra protection it would have been covered. The new one that I purchased was the upgraded and more expensive version. Adding the Best Buy protection for just a little bit more gives me the peace of mind that my investment is a little safer even if I don’t have to use it!

A great way to feel like you've got an option for return/fix/replacement after that 15-30 day return window. Depending on if its close to the return date and you can actually return- you'll get a prorated amount back from what you've paid into the protection plan. With that, I've used the protection several times, as we all know electronics and items in general are not made to last like they used to. Some items are not worth it, but in my experience, its been a high value, low risk, low cost (in most instances) option.

For my expensive item I purchase, said insurance to be safe.

Im hoping not to have to use it, but it is good peace of mind that my watch is protected.

Very helpful and friendly. The representatives go above and beyond.

Great service.zzzzzzzzxxxxzxxxxzxxxxxxxxxxzzxxxxddxxxxxbbbbbnnjjjjjjjjkkkki

Never dissapointing, great service everytime with outstanding customer service

After always avoiding the "extended warranty" on everything, that for my watch I NEEDED the Best Buy extension! Now look... I'll probably never need this extra insurance now!

My Samsung watch stopped working just before this warranty was over and I am so glad I bought it. I got store credit, and I purchased another Geek Squad protection for the other electronics I bought.

I don't stress knowing that I have the Geek Squad watching my back ...

I’m glad I have the insurance on my watch in case anything happens. Great peace of mind.

Enjoy knowing that the Geek Squad is in my corner!!

Love this plan it has saved me so many times. The watch is awesome as well

I normally purchase Geek Squad Protection for all of my devices. I purchased the protection for the Galaxy Watch that I upgraded from. I was watching tv at night and I felt a little itch on my wrist. The itching got worse and I took the watch off. The rear of the watch was very warm and it left a mark overnight. I took the watch back to Best Buy the next day. I was given the full price of the watch, taxes and protection plan on a gift card within a few minutes. Excellent customer service.

The agents were very informative on the policy details when buying my Oura ring! I feel much more secure about my purchase incase anything were to go wrong. They are absolutely amazing!