Customer Ratings & Reviews

The agents programed my watch and reviewed basic use instructions with me. I had a connection problem and when I came in they fixed the problem had reviewed me how I could correct this through using the website. Excellent customer service and patience.

Good deal thanks happy holidays n happy new year!!!!

I like to buy insurance for all my products because if anything happens I know geek squad will help me

A must have insurance for items that you spend a good amount of money on.

When I returned my First Alta because the battery did not function correctly, the customer service rep was very helpful when I wanted to replace it. The procedure was very efficient.

I love my Fitbit - however anyone considering buying one should get the extended warranty - my band broke and without the warranty I would have to get a new one or use duct tape.

I purchased the extra accidental protections or my Fitbit charge 2. It will cover the battery and anything that happens to it that might not be covered under the manufacturers warranty.

Helpful when my friend found out that Fitbit bought Pebble. They gave us an e-mail about trading the watch in for a fitbit of his choice. Although he decided he liked the watch more.

Was well worth it and very satisfy will tell every one about this

I always recommend the Geek Squad Protection plan! They are great, and if something happens you don't have to deal with the manufacturer.

This watch does everything I wanted it to do and more. Highly recommend it.

so kind and understanding and knowledgeable and patient

Always willing to help when something is wrong. Wouldn't go anywhere else!

The cost for Geek Squad protection has gone up slightly but it's still a good option to have. Too many things break too quickly or just stop working. I can depend on this for a replacement.

Fast response. Change the product at the moment with no excuses. Thanks.

Really good warranty provided by Best Buy. Glad I got it as my Fitbit was having issues and they were happy to assist me in getting me a replacement

Excellent service, were able to ensure that i had everything i needed.

I really like this watch. next time again buying.^-^

Since I could not reconnect my Fitbit to my cellphone I had to return it to the store and get a new one. Best Buy gave me no problem with the return because I had this GREAT WARRANTY.

Great service! Worth the cost. Covers all technology