Customer Ratings & Reviews

Easy working with Geek Squad Team at the Louisville Shelbyville Rd Store. Walk me through the policy and on to new watch!

although I have not used the insurance, I am satisfied that I can use it at any time

I purchased this on my original Fitbit. After about 18 months, it was showing signs of wear and starting to come apart. I stopped into Best Buy to see what I needed to bring in to use the replacement policy and the replacement was made on the spot! I made sure to have this on my new one.

The guy that was on the counter was so nice and very helpful.

I have been a BBY customer for years (around 10 by now) and I never buy any electronics without the replacement/protection plan attached. It's worth it, they will either fix the product or give you a new one. And that, to me, says a lot about the store's policies and their commitment with the public.

I feel really secure if something happens to my wach due this insurance

I am in love with my new Samsung watch. It works like it's suppose too. My watch fell in water and is still running, nice. I bought this watch so I could go swimming while wearing the watch and "Yes" it works so no problems.

A definite must while purchasing this tech product. Had a similar product that died less that 2 years after purchase and because I had purchased this received the full purchase price back on the spot.

We never leave our puchases without protection. This and registration of warranties pay off.

Tremendous peace of mind when you buy this program. I have bought and used the program on other items in the past. It has always resulted in a quick replacement with a brand new item, no questions and very painless. Given the cost of the Garmin it protects , this was a no brainer.

My daughter had a fit bit that did not work well. Because I had the warranty, it was easy to switch out. The previous model was not available anymore but I was able to get the next model up and best buy was able to find and match a best price. For this type of product, the warranty plan is worth it

More than I could ever wanted. Just looking at this watch is gonna make you want to run.

Geek squad is amazing if they are not able to fix your device they will re place it but only if its still under warrnty.

I had a issue with my Samsung watch but the geek squad handled it. I'm thankful I had it.

Unlike some other warranties, all you need to do is bring an affected product by the store. A gift card is easily given for the exchange price.

I am not gentle on my fitbit. Not for lack of trying but sometimes I forget I have it on while doing and oil change, or it gets caught in a rubber glove at work. If anything happens to it I know the people at Best Buy will take it back no questions asked and I get to walk away with a new one.

The service was perfect. I came in with the watch, went to the counter and explained to them what the problem was. They confirmed my information, went and got a new watch off the shelf and changed it out. No problems at all.

I purchased extended warranty on my watch! After about 6 months it quit charging! Took it back and was given a new watch to replace! If I didn’t get extended they would have pro rated price with replacement that had been worked on 2nd hand... well worth extended service plan!

Get my products ready to be use. No worries they get it right all the time.

This is a great watch forworking out and just healthy living