Customer Ratings & Reviews

I am a former Best Buy associate in the computer department and Geek Squad, and as such when I would sell a Laptop, tablet, or anything portable I would always highly recommend getting the Geek Squad Black Tie Protection (not sure if it's called that anymore but that's what I know it as). When it comes to technology that is very portable accidents happen and no matter how careful you are, things happen. I used to get the Accidental coverage on my cell phone until they changed it to a $99 deductible, and decided to move to Square Trade for my cell phone coverage. With the Moto 360 coverage there is no deductible which is very attractive when it comes to something that can be banged against a wall without meaning to. Being a wearable piece of technology you have to consider that after a while you will forget that it's there and might hit the watch face against a wall, or another hard object and even with the Gorilla Glass something can scratch or crack the display and having the replacement plan is essential to having to spend another $400 on a new watch. This is why I recommend getting the Black Tie Protection on Smart Watches because you just don't know what can happen when you need it most. $60 for 2 years of piece of mind is well worth it.

Nice to have extra peace of mind for the products.

Te agent helps me to decide for a better plan on my Samsung watch

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This is my third smartwatch. I have had the Fossil Explorist Gen 5 and 6, both were solid watches but felt more like a watch that had some special features tacked on. This Galaxy watch feels like a piece of tech that happens to have a watch included! I love it. It looks sleek, fits well and the screen is very impressive. If you own a Samsung phone this is the perfect companion piece

Is what a real piece of mind. Never have to worry about breaking it.

Great coustomer service!!! Fast and easy purchace!

These headphones are great! Love the way you can adjust the bass!

ALWAYS purchase the protection plan. I haven't switched to the new membership tiers yet just because I don't believe I would save as much. But it's come in handy on 2 Galaxy watches (1 bricked and the other screen broke) and a couple headsets (dog ate one). Go in with broken item, get refunded your money minus the plan coverage (you're using it). Go repurchase your item and you own the cost of protection plan. It's just saved my butt quite a few times.

The Geek Squad has been a life saver! Always there with solutions to all of our tech issues!

Always get this because the tech never seems to last. Never had any issues with using the warranty.

Your agents are the best and we will use this service agai !

Must get protection, great customer service and friendly

Just added peace of mind for your electronics. Hopeful to never use it, but appreciate the assurance.

This watch is definitely a step up from the fenix 6. It has more features thst i could imagine. Great for the outdoor enthusiast. Ive been using it to track my runs, tracking my kayaking trips, and fly fishing trips. I love that I always have a little flash light on my wrist. At first I didnt like the touch screen, it has its moments when it gets in the way. Im glad that Garmin decided to give users the options to turn it off. It syncs with my iphone with no issues unlike the fenix 6 i previously owned. Great product overall.

Geek Squad services offer a reliable and comprehensive solution for those needing tech support, setup, and repair services. The convenience of in-store, at-home, and online support, combined with the expertise of the agents, makes it a valuable service for many. While the cost can be high, the peace of mind and convenience provided often make it a worthwhile investment, particularly for customers who are less comfortable dealing with tech issues on their own.

The Product Replacement option is an essential "insurance policy" that I get for the more expensive personal technology items, particularly items like "smart watch" and tablets. More than once I have had an item decide to go buggy a couple of years after purchase, and Best Buy has ALWAYS stood behind their replacement program and if the original product is not available, they have courteously extended a credit towards a newer model. This is something that you don't want to "have to use" but just having the product replacement policy on my personal technology devices is worth it for the peace of mind. Not every item needs the extra coverage, but expensive personal technology is too much of a hassle to "send back to the factory and wait a month" when Best Buy will swap it out one the first visit.

I loved my Fitbit. It worked great for about a year. I'm trying to get Geek Squad to fit it, but so far no luck. they haven't answered when I reach out to them. It's been a few months of trying. Shame.

always good to have. havent had to use it yet, thankfully!

Great warranty, a must have when purchasing electronics.