Customer Ratings & Reviews

Geek Squad protection on laptops and camcorders and I will continue to get it for these products.

Haven’t used it yet.................................

Awesome experience and I will travel again to this store

Better safe then sorry, you wont need it till you need it

Love having the knowledge of safety. Never know is something can happen but Best Buy has you covered!

Every purchase of technology through best buy I get these plans.

A must for peace of mind for your electronic devices

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

great service excellent customer service great protection

Three years of protection on my camcorder is a good peace of mind for me if I would need.

always get this just in case for future peace of mind.

Geek squad protection is the best and easy to make a claim

I purchased a go pro for my dad and got him this for protection because he's very clumsy. ;)

Like I said before always protect no matter. In the end it’s great piece of mind

This plan is price good for what it covers on accidentals

Great picture great for all activities kayaking swimming hiking we are very pleased with our GoPro

My son mountain bikes and loves the camera!! He takes lots of action shots that turn it great .

Good for if things get broken and lost this will help

Service with a smile and is great for the emergency calles

I don't know what i'd do without Geek Squad, they're the best!