Customer Ratings & Reviews

They did a great job. Great service and great communication.

Always always always get the extra geek squad warranty

Always always always buy the extra geek squad warranty

This is very helpful and can save your life if you have a problem with your gadget.

Just in case. Never can be too sure. Will be glad if the coverage extends over three years.

Haven’t put it to the test yet, but I know I’m covered and that gives me piece of mind.

First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

Great for having even though i dont really need them.

I love this camera, so many options on how to take a picture, the quality is great

We brought the protection plan when we purchased the GoPro Hero 4 Black. Extra protection is Good :-)

I purchase a warranty on everything smart thing to do

I bought this to go along with. My GoPro hero 4 Black. I’m not taking any chances.

Never needed to use this but good to have as peace of mind.

Great as a must have for your electronics..........

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

this is very critical for something like a gopro that we purchased recently.

I have always been satisfied with the service that the geek squad has given me over the years

Great service to have for a peace of mind for you!

This is only a guarantee so there is not much to say about it until I need to use it.

I love having this for my GoPro! Makes me feel safe. It’s a no brainer just get it!