Customer Ratings & Reviews

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Very friendly, knowledgeable & easy to work with. Would recommend to everyone!

Geek squad continues to save my butt when I break my stuff

Great product, always quality stuff with this brand

The camera lens to the camera became dirty. The Geek squad cleaned quickly.

The agents fully installed my screen and hooked it up

1 year of worry free use of my GoPro Hero 8! Great customer service!

gotta have that protection on all devices this saves a lot of money

You got to protect your electronics. Even though GoPro is a durable brand, accidents do happen.

Reliable insurance for all the possible mishaps at a good price

Fixed my laptop without having to pay any fees, quick serviy

Another purchase that I got with the geek squad I totally recommend

Love working with geek squad, they make my life so much easier

Easy to gift someone when you don’t have time. Thanks a lot!!!

I bought the 3yr protection for the GoPro Hero 5 Black. I hope I don't have to use it. But better to be safe!

I've always purchase the protection plan because if its get damage i either get it repair at no cost or a new one.

Awesome product and amazing machine! Good price special

Wouldn’t want to be without this coverage when purchasing something like this.

You could always use an insurance on the GoPro or anything you are using a lot and in tough climates.

We bought the extra protection plan because we have several people using the camera and wanted to be safe.