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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1306 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,306 reviews
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plans that best buy offers is like no other. Fantastic service with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I've ever had an issue with my camera they have always helped me and they are also very fast and efficient at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidental coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hope to not use it, bought it for a go pro. Great value and timeframe of coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With an action camera like GoPro, accidents are bound to happen. I’ve had to replace a GoPro and I would definitely buy GSP again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this to protect my camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t use the plan, but I’m hoping that when I do it will replace or repair what is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth getting if you have any important electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is excellent and I’m glad I chose this option

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plan worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always get the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had an incident with my GoPro but luckily I purchased the protection plan! Well worth it and am thankful I did it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't skip on the insurance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needless to say, you don't drive a car without insurance, why not protect your investment when shelling out 350 bucks?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always helpful and great. Thanks to them I get everything done and proper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleased this was offered at the time with the availablity for renewal later since GoPro does not offer any type of warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST BUY EXTENDED SERVICE WARRANTY GIVES ME PEACE OF MIND ON THESE TECHNICAL SOMETIMES COMPLICATED PURCHASES AT A REASONABLE PRICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the warranty with every product I buy. Never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a geek squad protection plan. I never buy anything without the protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy buy buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy anything unkess incan get the geek squad theynare teh best.. No hassle very friendly and on point. A must for any purchase..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have an electronic piece of equipment. Anything can fail... Why wouldn't you but this??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have an electronic piece of equipment. Anything can fail... Why wouldn't you but this??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My place was broke into.....my camera broken. Geek Squad waisted no time, they replaced it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reassuring to have for accidental insurance for my devices

    I would recommend this to a friend