Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 245 reviews
(245 customer reviews)to a friend
Rated 1 out of 5 stars
DO NOT WASTE YOUR MONEY ON THE PROTECTION PLAN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I honestly would give my review zero stars but it wasn't an option for your customers service for mobile protection plans. I've spent nearly 10 hours wasted on hold trying to get some type of resolution for my replacement device and have still not heard back from your customer service dept. And for anyone reading this review, please DO NOT waste your money on the additional protection plan. The company does not respond at all.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst warranty program ever! You pay monthly for a warranty program that does not cover water damage or physical damage. The customer service is horrible as well!!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung S8
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has limited stores that do screen repairs for 59.00. Best buy will only do replacements for $199. Not worth the added protection if you have to pay 199 every time you crack a screen. Not worth it in my opinion.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad ADH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't comfortably live my life without the support of Geek Squad
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protection Plan is a Joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys just ignore my requests and its been 2 1/2 weeks since I first reported my freezer out. Sometimes you show up and sometimes you call me to tell me I dont have the right parts THAT BEST BUY ORDERED FOR ME.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this and bringing it to our attention. It's always frustrating to feel neglected and like your time was wasted. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.