Customer Ratings & Reviews

Sadly it seems every electronic device need’s extended warranty which is not cheap.

Don’t really find them helpful or haven’t been for anything I need assistance with... especially during the covid 19. Wasn’t helpful at all.

The team was excellent in the issues that I had during my search.

Is ok recommendation for vacation and Fanny days

The light is not very bright and the clip that holds my phone won’t stay on, pops right off.

Hope I don't use this ever, can't remember what I bought it for. Better safe than sorry.

Haven't had to use it so can't really review. Kind of expensive.

Better than nothing, take it but expect a very bad service from geek squad

Haven't needed to use this, so no reason for a forced review.

YOU DONT SEEM TO REALLY END UP NEEDING ITIN MY OPINION

You have to schedule an appointment to go in to have them try to fix item. When they can't you have to wait for them to send you a new item. (This wasn't clear when purchasing here) If I had known this I wouldn't have purchased here. Save yourself the inconvenience, buy product elsewhere!!! Due to the inconvenience of trying to use protection plan I will no longer shop at best buy!

On July 6, I purchased this Geek Squad (GS) coverage along with a Logitech 920s webcam. The cam quit working, during a Zoom meeting, on August 28. I had used it approximately 6 times. I opened a chat with GS. They said I should download software from Logitech to fix the problem. While I was looking at Logitech's website, GS closed the chat. I wound up contacting Logitech directly to fix the problem.

Way too expensive. Only bought it because the item it protects is a gift and I didn't want it to break and not be replaceable.

They replaced the camera but i had to buy the warranty again? Whats the point

I tried using it they they make it difficult 2 use

Geek squad has let me down. Used to recccomend them to everyone but now it is a joke they want you to have that total tech subscription

I normally don’t purchase extended warranty coverage, as I often feel it’s a waste of money. However, unexpected issues do happen. After some time of use, the equipment stopped functioning as expected. Unlike other manufacturer insurance experiences—which usually involve multiple phone calls, waiting for representatives, and unclear instructions that don’t always lead to a resolution—Geek Squad made the process extremely easy. I was able to visit a nearby store and speak directly with a Geek Squad representative. After a brief inspection and investigation, they quickly resolved the issue and simply provided a refund for the item. The in-store support was efficient, straightforward, and exceeded my expectations.

Geek squad is a joke, they don’t seem to know how to fix anything nor put in the effort.

Couldn't get the help I needed with this warranty so now I don't buy best buy warranties anymore.

I don't know why I keep buying these, it rarely works out to my favor, should just buy lottery tickets, similar outcome