Customer Ratings & Reviews

I don’t think the warranty from Best Buy is worth it anymore what they do now is go threw the manufacturer first never using your Best Buy warranty unlesss it goes longer than the manufacturer which these days is 2 years and if your product doesn’t have issues within 2 years it most likely won’t and will be outdated with these fast advancements

Love this service knowing my electronics are protected is great peace of mind

I always buy geek squad protection on open box items as well as computer accessories.

Great if you don't want to pay full price for replacement.

All my stuff lasts more that 2 years so, thank goodness I never had to use this lol

Got the hekp I needed no problem. Theyre always very friendly.

Although it's usually the best advice to avoid product warranties, I've come to love Best Buy's Geek Squad service. I've easilly replaced several tech items that've malfunctioned soon after the manufacturers warranties have run out. Normally I'd be stuck with a broken and useless item, but instead I just walked into my local Best Buy, handed in the defective item and immediately received a brand new replacement. Quick and very easy.

The replacement plan is a great thing to have. Especially when you want to save money.

good guys, helped me pick out a good headset, thanks!

Good deal if you ask me since stuff can break randomly.

Truly worth the extra cost! I previously bought a Microsoft Mouse/Keyboard combo (Wireless Desktop 850), and didn't purchase this extra protection. Within 6 mos., the keyboard letters began wearing away and the mouse began to malfunction due to a bad USB receiver. Too late to return, so I was faced with purchasing new equipment. Had I bought this warranty, I would have simply brought it back to Best Buy and received a replacement. I'll never make this mistake again.

Geek squad protection is so good, keep your products protected and you can always go in store to get support and have them run you through options

Great service call as needed or you come to the store for repairs or just helping figure the item issuez

Love this service! I have used the replacement service on a few devices that I've purchased in the store and every time I've needed to use it the service has been nothing but phenomenal. They have your service record on file, help you find a replacement and get you all taken care of in the store without having to wait days or weeks for a replacement to be mailed to you. It's definitely worth the investment on certain products!

Amazing customer service John was really helpful with everything and the keyboard works great.

Replacement of gaming keyboard was a breeze once we survived the poorly designed navigation of the automated website and phone systems. The representatives were courteous, knowledgeable, patient, and helpful while we worked out what to do since the keyboard we wanted was no longer available.

Great value. For certain equipment I always buy the extended warranty from Best Buy. Geek squad rocks!

I purchased this for the peace of mine and it is indeed a great value for the price paid on the key board.

For an item like my son's iPad case and being taken to and from high school each day, this was one replacement plan I felt was worth the extra cost to ensure his case functions through his last year of high school and first year of college later this year. Felt it was reasonably price in comparison to other plans warranties and Geek Squad keeps things simple when you have issues versus playing phone tag with outsourced warranty companies.

I usually avoid extended warranties; many companies use them as a way to further boost profits by charging more than they expect to pay out on average. But Best Buy has very good replacement policies and especially on some products which may have a higher risk of damage or are expensive to replace, I usually do get the warranty. I've made use of the warranty once or twice. Biggest problem with corded headsets in the past has been a wire coming loose somewhere in the cable; then it doesn't work right. If you are careful with them they last a long time, but accidents do happen. I went with the warranty.