Customer Ratings & Reviews

For the money, this is a great value just to have for peace of mind.

Worth every penny to get the protection and peace of mind.

I had geek squad when I enrolled in my first cell phone plan, the custmer service still outstandingvway back then. My son surprised me and had a new stereo installed in my truck . All the products i have purchased I used GeekSqaud on every large ticket item. Fililing a claim is very easy and helpful customer care team.

For electronics, always always always always always get the warrantee

The customer service was awesome. I got the protection plan for my headset and after almost two year, my headset broke and it was replaced for a new one. I totally recommend the plans offered with your purchase.

Most companies dont let you return or reverse an insurance for a product, but I was surprised with BestBuy Geeksquad! Yall are legends frfr

Geek squad offers the best protection plan on products. It has never failed me in a time of need. Whenever an item broke or needed to be fixed they were quick to help, either replacing my product completely or repairing if possible. Depending on the type of plan and what it covered for your specific device. Geek squad protection plan is the exact reason I always purchase my tech through Best-Buy!

Glad I bought this. Wasn't too sure if I had a faulty product but easily can replace it without worrying if Best Buy would accept the original product I bought. I feel more comfortable buying this than risking getting a product that could be user-blamed and not get a refund/exchange. I'm normally not the type that goes to costumer service so it eases my worry knowing I'm guaranteed to get an replacement!

Im not much into purchasing warranty plans for peripheral objects but I've already had to replace some, so why not?

Always remember to purchase the protection plan for computer system parts never know if you have a problem with it.

I've never had to use the Geek Squad repair services because Best Buy sells high quality items.

Every time something has broken I was able to bring it in and get a replacement with no problems. Other stores sometimes make it a complicated process, but since they pretty much cover everything you don't really have to worry.

The agents were able to help me with my return, it was simple and easy. They did it quickly and they are super friendly!

GeekSquad is honestly the only reason why I make all of my purchases at best buy. Easy, Fast, and always on time. Never have trouble

WOW! This is the best plan for the money. PLEASE as always, be sure to read all paperwork about returns or replacements before you sign…., which I did. And it was a great decision on my part. I had a high priced item that failed within two weeks of purchase. IF I hadn’t had this coverage, or coverage for the geek squad to come out and check the item… I would have lost all my money on the one item, and then some. Repairs, if possible, would probably have been expensive. But because I purchased this plan along with my membership… IT SAVED ME HEARTACHE! Thanks Best Buy, for standing behind your coverage snd products. RECOMMENDED If you can afford it. It’s worth it.

Great if you don't want to pay full price for replacement.

This is a solid headset for the price. The sound quality isn't unbalanced nice amount of high and lows. There are some over the top embelishments tho on some highs if you have sensitive hearing like me. I use it for playstation and my pc. On pc its easy enough to adjust the highs, but not on console. Has decent wireless range, though if you have it in another room, and you walk out and the signal has to pass through a couple walls you will get interference or cuts outs. The 3d sound is great on console, but really shines on pc, with the help of the razer apps. Battery life is great. Had the heqdset for almost a year now. So far theres sign of battery weakening and it does not dishcarge rapidly if unused for awhile. Overall very happy with this purchase.

I get the GS plans on everything i can, when i can becsuse i know ill be covered. If it cant be fixed, itll be replaced. Its such a nice feeling to know that youre protected no matter what!

good guys, helped me pick out a good headset, thanks!

Love this service knowing my electronics are protected is great peace of mind