Customer Ratings & Reviews

Geek squad was very helpful with solving issues relating to my son’s laptop that we purchased at Best Buy. Would recommend their services.

Great keyboard, very fast and responsive. Great software as well

I bought this keyboard to go with a laptop that I bought my husband for his business. He is a mechanic and needs to be able to look up parts and keep track of them. With him working with his hands every day, I wanted to keep the laptop itself as clean as possible and the best way to do that is to keep his hands off of the keyboard and touchpad. This keyboard works great for this purpose. It's easy to use and he doesn't have any issues with it. (I also bought a silicone cover for it for protection, so maybe it will prolong the life of the keyboard.)

Haven’t had to use it yet but glad to know that if something goes wrong I am covered.

Both amazing keyboard and a mouse, steelseries is where its at

I absolutely love the geek squad service and i will always purchase it.

Can’t do wrong with the geek squad warranty. Probably one of the best warranties you can get from a store for products.

Have not needed yet protection yet, keyboard working fine.

Have not had cause to use this yet but I sleep soundly knowing I can.

best company to fix and repair your items would recommend

They Definitely take care of their customers and make sure that the problems are resolved in a fairly reasonable amount of time

I have never been disappointing by purchasing Geek Squads accidental service replacement services. They replace, no questions asked, for exactly the same item. I generally repurchase the program for the new item and it continues for another 2 years.

I have slogan I came up with. Well... I remixed that old one "Don't leave home without it". That's my slogan for the GeekSquad Protection Plan. "Don't leave BestBuy without it". Because I don't. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

This is amazing I love it, everything I want best ever It’s everything a customer can ask for & one of the things I love about best buy

Works great got it in 2 days no issues thanks a bunch so needed more storage

They have always helped us whenever we have had issues. Great customer service!

Geek Squad helped out with exactly what was wrong with my laptop. Great timing

Definitely wanna keep your purchase safe . Highly recommend.

Geek squad is amazing and the $100 annual fee is 100% worth it

Always protect your investments! Geek Squad is a must on all of my tech purchases!