Customer Ratings & Reviews

An excellent service. I always renew the guarantee. I feel secure with all the electronic products that I buy in Best Buy. Thanks Best Buy.

Always reassuring when you can get coverage on items you buy. Good price!

Came in handy a few times. The boys do good work for sure.

Worth it! Children, freak accidents, and malfunction happens!

Has been very good and the lights work great. Not loud either

Love the controller by far the best one there is.!!

Good protection services. Would recommend for any purchases

Bought for my gamer son. He has been thru many headsets and he says a lot of them hurt. I loves the sound quality of these and they are actually comfortable for his head. They appear to have noise cancelling ability. Bought the protection plan just in case. So far 10/10

I’ve had help from geek squad many times. They’re always very helpful, polite, and efficient. I’ve gotten my laptop, cameras, phones, etc fixed with them and always leave satisfied with their services

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

Some products are built to last and sadly others are built to last just long enough for the next models to drop so it’s important to research and know which companies do what. If you spend 8 hours a day using something then you probably need extra protection on it. Results vary from person to person. For instance, if you have a gaming channel, it doesn’t matter how gentle you are with your controller when you cut down 10000 trees a day in Minecraft you will wear out that stick and button and it will start to drift or stick on you and be useless for a clinch shooter game. Or if you’re a food guru fitness nut that eats 6 meals a day you probably use your blender way more than most people for shakes and food prep so it WILL wear out faster than advertised so it’s smart to pay a bit extra to get the 2 more years warranty where the guy with the gaming channel that only uses his blender once a month to make margaritas probably doesn’t need the extra protection. So think about it’s cost and how much of a problem it will be to replace if it breaks and decide what extension warranties are right for you.

Definitely appreciate the service of Geek Squad definitely a company I trust

We bought the Turtle Beach Stealth 600 Xbox headset for my son. After two months, the mic quit. We invoked the Geek Squad plan. Four months later, headset number two gave up the ghost. We're now on headset number three, about two months in. Both headsets had microphone failure. The headphones themselves were flawless -- great for music and such, but if your friends can't hear you, what good are they. Thankfully I was able to get the headsets replaced quickly in store. Very happy!

Geeked squad are the most reliable tech people I know I highly recommend them to everyone

geek squad is really good they do really good job

Great no problem Guaranteed go exchange if u have a problem

Brought a Yamaha soundbar online, delivered without any problems

The 2 year warranty in my opinion is a must especially if its a big ticket item. I have use their warranty exchange before and they do a great job. My experience my niece had accidentally snapped my headset earcup i took the item in for the warranty exchange the team was great and easy to talk with i had brought the item in its original box and everything it comes with I was able to get the same model or get store credit for a different headset i got new set and paid to renew the warranty for another 2 years

Highly recommend. If you bought something expensive just be safe

Despite taking longer than expected, Geek Squad held to their satisfaction commitment. They were unable to repair my laptop and made sure my replacement was to my satisfaction.