Customer Ratings & Reviews

I have purchased the 2-Year accidental Geek Squad Replacement protection on multiple Headphones, controllers, and electronic devices throughout the years. Let me just say that Best Buy stands behind this plan, and I have never had any issues with a replacement of the product within that 2 year period. And - for me - the option to add another 2 years on when you replace your product (because I've had many Turtle Beach headsets break down over the past 5 years) is a perfect option, which allows me to continue to use that same device for it's lifetime until the next upgrade comes along.

So glad I got the plan, hoped I would never need it but when I did geek squad helped me every step of the way

GEEK SQUAD IS THE BEST!!!!! ALWAYS HELPFUL AND VERY FRIENDLY.... I recommend getting the 2-Year Accidental Geek Squad Replacement for all your electronics... their hassle free exchange is unmatched...

Best way to get a new controller for when it eventually dies out without paying full price for a new one each time

I seldom buy electronics that aren’t covered by this warranty. It’s easy, and convenient in case of an accident or regular wear and tear

This good service for low price!!!!! I use this series for Protection Elite 2

Pricing is affordable easy and hassle free return would recommend

Great protection service for protection. Highly recoodmend for almost any product!

I want to express my gratitude to the Geek Squad team at Best Buy for their exceptional service. From the moment I walked in, their professionalism and expertise were evident. They took the time to thoroughly assess and communicate the repair process, providing transparency and answering my questions

Great program when you need it. Have easily replaced multiple controllers.

Great investment Expert Gamer Saves on replacement

Great buy for the price no regrets at all. Everythings works as intended

This is definitely worth it. Eventually you’ll need to

Great service if anything happens to the product, fast and easy return process.

Have unfortunately had to use the coverage before, and the process has always been seamless! Highly recommend going with the protection every time.

Andy was very patient and helpful with helping us choose the right laptop we need.

I can rest assure that my electronics from Best Buy will be covered by the Geek squad protection and services plan. I am a bargain shopper at heart, and Best Buy has a great price point and offer the security i need for my family's growing electronic needs. In-store or service calls, Geek squad got you covered!

It is the best service to have for electronics and of course my PC and TV.

Don't pass this up. Xbox controller was 6 months old (probably still under original warranty) and I started to have problems with the thumb sticks. Walked into Best Buy with my receipt and instantly had a return refund! No hassles at all and I highly recommend!!

It the best way to buy a new things for entreteiment if you are using a lot or even if you get damage it best buy will take care of it