Customer Ratings & Reviews

Got this for the gamer headset for my 11 yr old son. Love how it covers everything from accidental to defective. Had it on the old one I bought him a couple years ago and before the replacement policy was up the left side stopped working. My husband went in with the old headset and they literally gave him full credit for my old headset and was able to get brand new ones.

I NEVER purchase electronics without purchasing protection. What I love about Best Buy is that returns are an easy process. Tell them what’s wrong with it and they’ll replace it with the same item if available.

Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

Very very helpful when I was having Issues with my laptop

Safe yourselves alot of headaches in the future, buy it

I normally don’t buy protection but decided to with my security cameras and good thing I did. No hassle to replace cameras that just stop working properly in under 2 years.

8yo's always breaking them or spilling something on them. This is one warranty that's worth it!

Geek Squad is an essential for any computer purchase.

Can’t go wrong with this service if you have any sort of game controller. Even if you’re super careful and are respectful to your stuff SOMETHING will go wrong with your controllers. Adding a simple 2 year warranty that replaces your controller with a brand new one beats any manufacturers warranty by far.

Super good headset really recommend by far better than the Astros the Astros always have problems

I only heard bad reviews from my friends at the start before i bought this headset, but since I bought it I have had no problems with it. This headset is the best one I have bought and I would buy it again if something happened to my current one.

Good.It's something that served quite well. tankss

I always purchase the 2-yr for this product and I always shop at Best Buy for the controller. Best Buy honors the warranty and swap it out with no questions asked. A necessity for teenage users.

Its good to know that Geek Squad has your back when the unexpected accidents happen! The process is easy and you'll have your replacement in no time!

The store associate was very helpful and made it easy to replace my broken controller with a new one.

Geek squad always seem to help peolle when they need it the most.

Haven’t had a need, and I’m thankful for that. Glad to have them available if they are needed though.

A absolute must for electronics over 40$ because no one likes spending more money for faulty electronics.

This really helped me out when my controller broke down thank you guys

Geek squad protection is quick and efficient, I always like to think of the add on GSP as a protection for my investment . If it breaks or simply stops working , I know I can rely on BestBuy to help me with a Same day replacement in store .