Customer Ratings & Reviews

Personally I use it mainly for my headsets and it never fails, exchanged my wired one because it was having issues and got a wireless today with no problems at all

This geek squad 2 year accidental replacement warranty plan is a blessing. I've noticed that all my video game console controllers end up drifting. With this replacement plan, I can be at ease and the price is really cheap when you divide it by the 2 years.

If your looking to spend your gift cards on something, best buy has everything you need without even having to look elsewhere

I use this every yr for my son's PS4 headset. He now has a headset for his PS5 and I got this for it. They either break on their own or he ends up breaking them somehow every yr and it never fails. So basically I buy a new headset for $20 ea yr that's worth $100.

The product honestly was meh.. Product messed up within a month but with the geek squad protection plan makes it worth while. Full swamp, refund, or repair

This is great to have to ensure that you electronics are covered I’ve always took out insurance on certain items

Always get this if you can. Especially on handheld devices. Worth every penny!

The protection plan covers so much and is worth every penny. In my opinion, a lot more easier in some cases just to go through Best Buy protection plan as opposed to the manufactures warranty

Great help highly recommend. Very professional and helpful

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

I've been using Geek Squad for years and I haven't been disappointed with the service after a purchase

I love the customer service with your company. Everyone is so helpful and finding what I need and looking for

Decent and smart to get because PS4 controllers break to often

Great service!! Would definitely recommend people to take advantage of their services.

Everytime we’ve exchanged our PS5 controllers under the warranty, we always get the best customer service from the squad!! This is very convenient and welcoming.

Danilo Montalvo at geek squad in Boynton Beach Florida helped me with my iPad. What a knowledgeable and professional young man ! He addressed all my isssues and even informed me of other things I could easily do with my device. What a pleasure he was to work with !

Got this to replace another mouse of the same type that broke after 18 months. Shame on the manufacturer for poor design and durability, but Best Buy took care of it. They're awesome and I always get this coverage on accessories and large purchases alike.

Supposedly they replace your stuff if it breaks. Haven't had stuff break yet.

I added this to my purchase of the XBOX Elite Controller. Absolutely necessary when you buy a Controller for $175. My only suggestion would be that if you have to use the warranty for a replacement, they should prorate the balance and apply it to the next plan you purchase.