Customer Ratings & Reviews

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

I was recently looking for a decent TV and I am very impressed by the knowledgeable staff at BestBuy home theater. Joseph and Ahmad helped me make the best selection for the price and deals that we’re currently in store. I even applied for a credit card and received 24months of no interest. I left with a complete sound system as well. Great experience!

The products have amazing quality but accidents can happen. I would totally recommend getting this product as it is a plus on your purchases. Nice and diligent staff.

Always great to have extra protection. Products eventually wear down and when the manufacturers warranty ends, geek squad will be there to help out or replace product.

Was able to cover my ps5 controller when it had stick drift.

Can go wrong with a warranty has came in handy several times

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

It super useful because before it expires I can just go get it replaced and get a new one and all I have to do is just pay for the 2 year warranty again which is better then buying the whole thing again

Great feeling to have knowing if so thing goes wrong I can go to the store an get a replacement

Always a great way to keep your electric covered in case of a faulty product

Agents are helpful when it comes to troubleshooting device. Have been purchasing geek squad for a few years now. Well worth the money.

Love best buys warranty but expensive. Compared to other stores.

Some products are built to last and sadly others are built to last just long enough for the next models to drop so it’s important to research and know which companies do what. If you spend 8 hours a day using something then you probably need extra protection on it. Results vary from person to person. For instance, if you have a gaming channel, it doesn’t matter how gentle you are with your controller when you cut down 10000 trees a day in Minecraft you will wear out that stick and button and it will start to drift or stick on you and be useless for a clinch shooter game. Or if you’re a food guru fitness nut that eats 6 meals a day you probably use your blender way more than most people for shakes and food prep so it WILL wear out faster than advertised so it’s smart to pay a bit extra to get the 2 more years warranty where the guy with the gaming channel that only uses his blender once a month to make margaritas probably doesn’t need the extra protection. So think about it’s cost and how much of a problem it will be to replace if it breaks and decide what extension warranties are right for you.

After my last device broke and I had to get a replacement, Geek Squad made sure I knew I could get a warranty on the replacement just in case!

BEST PURCHASE EVER!!!! I never realized how fast my son was going through controllers until we had to start using this warranty. He currently has the Xbox series X and previously had the Xbox 1. Well the controller is compatible with both consoles so I didn’t lose my control with the warranty, thank goodness. All he does is return the malfunction controller with or without the receipt (they can find the warranty under the phone number making it extremely easy if the receipt gets misplaced). Then when you get the new controller you purchase a new warranty for $20-25 and you are all set again. It has saved me alot of money. Did I mention how much I LOVE IT!!!

Good protection plan it is reliable I think it’s worth for people who buy a lot from there

its a really good mic and it lasts for a really long time

Important since I have a young child using this controller

The agents was professional and courteous and made my dayz easier

A great plan to give you peace of mind for your purchases.