Customer Ratings & Reviews

Very professional and easy to use service. Definitely recommend for more expensive purchases.

They fixed my controller in seconds. Super nice and friendly!!

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time

Haven't had to use it but feel good knowing it is there if we need it!

This was the replacement of a headset that was damaged. I always recommend getting the warranty for small items. I was able to bring back the broken item, get it exchanged and was on my way within 5 minutes. I’m not sure why anyone wouldn’t want this service. The pros at Geek Squad are always quick and professional, and make the exchange process hassle free.

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.

Worth it if you have valuable items that you purchased and want a piece of mind

For mistake my control is crash and the warranty help my for looking a solution

The protection plan has saved us many times. IT IS WORTH IT!! We hesitated getting our 12-year-old a laptop, but after the ease of getting one replaced, we can get any electronic as long as we have this protection plan.

Has been absolutely necessary with my series 2 elite controller that I’ve now swapped out 3 different times due to faulty receivers that eventually go bad one place or another. The gamepads have been switched out with very little questions asked beyond the initial issue being detailed. I will continue to buy the insurance with all my electronics purchased through BB

The geek squad is the goat of warranty’s I love them!

Free repairs and no questions ask highly recommend for controller just incase if you got stick drift

An amazing product to have if you love to read with a glare free screen and a multi-versatile device to use for notes, reminders, upload your favorite books, and more all on one device. Definitely a must have.

Always buy your protection, you insure your house and car, insure your products as well. Factory warranties are never as good as best buys geek squad protection!

Overall I like the product but the mouse feels a little too small for my hand.

Very dependable when needed and keeps your mind relaxed if something does happen to your products

It’s perfect for replacing controllers with stick drift. Just bring it in and they give you store credit to buy a new controller right then and there. All you have to do is spend $20 on 2 more years of insurance. Amazing service.

Always comes in handy with Xbox elite controllers.