Customer Ratings & Reviews

Quick, simple and offered a reasonable solution, actually made the process not aggravating

I found this to be invaluable!!!! My grandson complained that he was having issues with his controller. I brought it back to Best Buy and they immediately ordered another to be sent to the house. (They didn’t have a matching controller in stock). I purchased geek squad for the replacement as well.

Great service, reliable i am glad i bought their service

The geek squad employees were really nice and understanding. They ended up replacing my controller with a whole new one

I purchased the protection plan for my headphones and ps5 in case of any accidents.

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.

You must have to be on the safe side because you never know what’s going to happen

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

This protection plan saved me so many times. I’m so glad I that I purchased the protection plan. Bestbuy accepted the damage product with no problem.

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

Love the geek squad just wish they traveled to our area which is 120 miles from 2 different stores in 2 different directions. Very disappointed!

I feel that this is a given, but Geek Squad is amazing! Such a big help in anything related to product, or any tech device. Geek Squad has your back.

Never been a buyer of warranties. I did get it this time for my PS5 Dual Sense controller. My first started to drift after 7 months. I’m sure my new one well at some point within the 2 years if warranty coverage. Getting a new one for the $20 warranty price will be much better than another $70.

So worth getting the additional replacement warranty. Had to replace my Ninja blender twice due to leaking cups and done so with no questions asked

By far best purchase I've made at Bestbuy. I've bought several Xbox Elite Controllers and they have all gone out. Visiting my local store for a replacement was quick and painless.

The agent was exceptionally nice and professionally responded to every question I had.

Its great to actually buy a warranty from Best Buy so if it quits working i can take it straight back to the store and they replace it or refund purchase instead of sending back to the company i'll always get the Best Buy warranty on any future big item purchases

I purchsed the 2 year replacement plan for my xbox contoller. I love that if my controller breaks I can get a replacement at my local Best Buy store and get back to gaming.

I always get my purchases insured with geek squad and it’s worth it every single time!!

It's nice having a care free warranty. So many scams out there these days.