Customer Ratings & Reviews

Everything was great quality no complaints here really loved my experience

Does its job had to make claims im the past usually works

Comfortable No issues, would buy again! Fits well on desk too

good quality keyboard with responsive inputs and feel

Bought a purple Xbox controller for my girlfriend for her birthday last year. Her niece dropped it on the floor enough times that it stopped working. We walked in to Best Buy, told them our names so they could pull out the warranty, and walked out 15 minutes later with a brand new controller. I say buy the warranty every time.

Always helpful when you need them in a pinch. I had issues with my battery in my laptop and they were able to get it replaced quick and easy.

Great thing to have just in case of a bad day. love the service

Amazing work doc, it didn’t lag any more and we stopped drifting apart

Good service to have incase your having problema with your electronics

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

havent used yet and hopefully wont need it. but good to know its there is product breaks down

Comfortable and really liked the color. Cant complain like the new design.

I love being able to get the service and use it when needed it comes in handy so much and they are so helpful and nice and useful I love it

My son was very happy to be able to get this coverage for his stuff.And he really appreciates the option.

Much better than the standard protection services received elsewhere.

Works great, no issues. Highly recommend for as advertised product

I've been buying this because it honestly helps a lot, I recommend 100%.

Geek squad is always worth the added money for their services

I bought a Playstation Dualsense Edge controller last year and experienced some stick drift. I was under 1 year from date of purchase and when I did buy it, I also bought the Geek Squad protection. Here are my thoughts on that. The Geek Squad protection at Best Buy… it’s a bit of a mixed bag. It’s an extra $60, which is fine if you don’t already have backup thumbsticks. I had some drift issues, brought mine in under a year into ownership, and they swapped it out no problem—but then canceled the protection plan unless I bought it again for the new controller. That’s the part that really rubbed me the wrong way. I was still under Sony’s manufacturer warranty, so why reset my paid coverage? The guy just said, “That’s how we do it.” Well… your way sucks. It should carry over and only be considered in use after the Sony warranty ends, like most other protection plans I’ve had. I'm going to think twice about purchasing it next time around.

The protection plan was exactly as advertised. I brought my product back and they gave me a new one. No hassle.