Customer Ratings & Reviews

Peace of mind if something goes wrong with our controller was easy to purchase and attached to phone number and account so no keeping the receipt

So far I have never had an issue with ny electronics being fixed or replaced!

I definitely recommend the extended protection. Never had a problem with it.

I broke my controller and had the warranty for it all I had to do was take in the control(without the box) and they gave me and new one simple and asked if I’d like to put another warranty

I purchased this protection for my son’s SCUF gaming controller since we always seemed to have drift problems with his previous Xbox controllers after the 1 year warranty expired. I’ve had to use this protection with his previous elite controllers and the exchange is flawless.

Bought for my gamer son. He has been thru many headsets and he says a lot of them hurt. I loves the sound quality of these and they are actually comfortable for his head. They appear to have noise cancelling ability. Bought the protection plan just in case. So far 10/10

Easy return, easy replacement. Geek squad warranty is the way to go, especially for the elite controllers that have weak warranty's at purchase.

Ps5 controller is so good i love it.................

Geek squad is always transparent about what the policies cover and tend to always follow through with their replacement and accidental damage plans.

whenever I purchase anthing from Best Buy, especially products like coffee makers and computes , I always get their Geek Squad protection planinsurance. I don't leave home without it!

Was able to cover my ps5 controller when it had stick drift.

My controller was starting to have stick drift only after a few months of using it. I was able to go to the store and exchange the controller for a brand new one. Young lady at the registers was kind and explained the whole process for us!

Can go wrong with a warranty has came in handy several times

The software operates efficiently and proved to be very useful when dealing with some electronic devices that required attention.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

its a really good mic and it lasts for a really long time

Love best buys warranty but expensive. Compared to other stores.

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

Overall I like the product but the mouse feels a little too small for my hand.

A great plan to give you peace of mind for your purchases.