Customer Ratings & Reviews

Best Buy has the most amazing protection plans. They are so helpful in communication so customer worthy when it comes to tending to us just an amazing job they do.

It’s a MUST HAVE if you don’t have geek squad protection on your devices then you know what they say, buy it nice or buy it twice, just one purchase of the squad protection and you will never have to buy it twice again.

Great service and customer care and support with problems with any products i may come across......

So far with best buy geek squad service I'm 100 percent happy and satisfied

Worth it 100%. Ive never used anything more than the protection plan for controllers. As a parent of sub 10 little boys, its been esential.

Gotta have geek squad protection on my kids electronics to keep them going in case they break.

This is a king of things that must have, I would say mandatory when talking about Game Controller.

As long as they have your item in stock and you have the replacement plan and they follow through with their side of the agreement and replace it with no trouble then it’s amazing. Just got to watch out for the technical “fine print” then replace your item or get it fixed and make sure to get new coverage on your new item they just replaced and that coverage will keep you safe from being robbed

Overall I like the product but the mouse feels a little too small for my hand.

Bought a pair of astro A50s those i would never reccomend to anybody at all their firmware is absolute trash and doesnt download and then you are stuck with a $450 garbage. With that being said i also purchased the 2 year geek squad warranty and am very pleased with that and the services provided with that! I will never purchase another electronic device from anywhwre else!

Geek squad for the most part are very hopeful and it’s quick sometimes. If you have an appointment it’ll be faster. The wait time does take a while which sucks

I bought several things during Black Friday, two fridges and a ninja Combi airfryer and 2 PS4 controllers. I got protection plans for all of them. It is a comfort to know if they break down that my money isn't wasted. Also all my PS4 controllers have ended up with a sideways drift, I am looking forward to being able to take it somewhere for them to fix it when it happens again.

We got a warranty because our last two controllers, our children played with and they didnt last too long.

Super Good Coverage for your Appliances A Very Good Option

I enjoy peace of mind knowing that I´m covered if the unexpected happens.

Great device coverage for the value and now I don’t have to worry about replacing (another) expensive headset!

This is my first time buying an item at Best Buy while buying the Geek Squad protection with it and I must say they are amazing at what they do and are able to give you a refund or they can replace your item if something goes wrong. They are a great investment if you are a clumsy person (like me). So whenever you get something from Best Buy I would definitely advise you to purchase the Geek Squad protection plan with it!

Wonderful service and deal for what you pay for. It is easy to use.

Geek squad in one of the best for gaming. There controller feels rlly help my aim and game play so I definitely recommend these idea and I also love there things they make

I had a geek squad warranty for my PS5 remote. The remote went bad, brought it into the store and they replaced it right on the spot. The rep that helped me was knowledgeable, easy to talk to and a pleasure to deal with.