Customer Ratings & Reviews

Great product. The customer service always nice and ready to help

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

If you don’t have geek protection, you are missing out you need to have it best thing to have

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

Always do a great job don't know what I would do if this wasn't available.

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

This has saved me as the Xbox controllers tend to have a short life. Was able to return and get a new one even after the Microsoft warranty expired. Very easy - love the geek squad warranty!

Never a bad idea to have extra protection on your purchase. Hate to have to buy the same item twice.

Excellent customer services and on time response for the ticket.

I had insurance on my headset and they help me pretty quickly no problems very nice people

The absolute best thing to get if you have pets or kids

Yes it is. If you got an electronic like a gaming controller that you know might break, you can return it and get a new one.

I love going to Best Buy to buy stuff I need for my gaming pc

Excellent!! If the product breaks down you just bring it in for a replacement. Haven’t used it yet, but it seems to be great.

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

Purchasing a protection plan is always the best thing to do I have never had a problem getting and item fixed or replaced with the geek squad protection they have never let me down

Overall best warranty ive ever had highly recommended

Have always bought the protection plan and will continue no hassles

Bought it for a real Xbox controller due to having one made from garbage by SCUF that lasted 2 months. Hopefully I don’t have to use the replacement warranty on a real Xbox controller.

the protection is a must to have the assurance in case anything goes wrong