Customer Ratings & Reviews

Great service broke my controller and they replaced it no questions asked.

Always get my controllers from best buy and this color was very stunning. Get the geek squad protection always! They will replace your controller even if it's just for drift.

I usually purchase Best Buy's GSP for high ticket items or those that I feel will have a higher probability of breaking down either during the manufacturer's warranty period or beyond but within the coverage period of Best Buy's GSP. It has never disappointed me - coverage is great and it usually involves either an exact (or equivalent replacement) or store credit (or gift card) for the purchase price of the defective item. I highly recommend this!!!

Practically a no brainer for any electronic purchases.

I was a little apprehensive on getting a PP but the fact that my controller is cover for 2 years including any accidental damages from Geek Squad is a must have for any PS5 controller

This was the best gift ever I got this brand work very well and love it it’s one of the best

I had to buy 2 HyperX headsets before I before I bought these Astros and I could say it these definitely last longer.

Came here for my phone to get fixed geek squad was amazing. Only took about a day to fix and the devices back in my hands.

Need to have for kid and adult items things can always go wrong but with 2 year warrenty Best Buy is always helpful with a return or replacment

Happy to have this service available to me, thanks

They always give the best service and make sure that they answer all your questions so they don't leave you with any doubts. They help you in a timely manner and always give 100% in solving any issues i may have or have had. I always recommend my friends to purchase geek squad for all electronics.

Protection for Nintendo JoyCons in 2022, stop functioning 3/2023. Returned under 2 year protection, received replacement pair, (saved $79.99). Purchased new plan for new set, paid what $24?? for protection, overall savings? $50 plus, yea I will keep up with this cycle until Nintendo resolves the drift issues, among other problems with the Joy Cons.

The Geek Squad member was very helpful. Great services. Help me with my purchased history and was very professional and quick.

Best geeks I’ve ever met no better geek will you ever find

Had a problem with my Xbox controller they replaced it no issues with the protection plan

Necessary I always purchase. Product does not hold up under heavy use.

What I love about geese squad supporting protection is a simple factor of the simplicity behind going into any store having them pull up your account and they can assist you with whatever your needs are!

The geek squad warranty is one of the best warranties I’ve ever had coming from any store great please keep it up

Definitely worth it on the controller like elite or any tbh

The insurance plan is perfect for items over $100.