Customer Ratings & Reviews

Most people are hesitant to get the coverage. But BB is so good about taking care of you for having it. I am adamant about NEVER getting any electronics from places like Walmart, because they are notorious for having refurbished items and selling it as new. ALWAYS get the Geek Squad coverage because it comes in SUPER HANDY.

I HIGHLY recommend this plan for every electronic purchase. When I have had to return items they were accepted with a simple question of what's going on and let me see if we have a replacement in stock. In most cases I leave with a brand new replacement item.

I had an issue with my laptop for work and wouldn't be able to leave it at the store. The tech came to my house figured out the problem with two different items and the problem was resolved in an hour or so.

Awesome product still going? Would buy again if needed another.

I love this plan have been using it for years on many devices.

Great warranty. Would advise getting for controllers.

They replace my stuff when it’s unfixable all the time so we get the plan

I decided when I got my dualsense controller if I'm going to play for a while I may drop it or maybe spill water accidently. This plan gives me a peace of mind plus just go to my local bestbuy and swap out for another. If you're getting a dualsense controller or use xbox controller or even switch. This will help!

Best warranty around, they try to fix my watch it wasn't posible so rhey give me a new and all this in 5 days

Great help when in need can always count on them for anything

When I had an issue with my controller they replaced it with no problem

I always buy guarantee on headset beacuse my kids use them every day

My controller had a problem with a button and they replaced it right away. The purchase was saved on their computer and I didn’t need my receipt but had it just Incase.

I love Geek Squad! I have used them for years, and adding a protection to a play station controller is worth the money!

Protection is the best in the business basically anything that happens you get another controller. Button sticks stick drift broken button

Been an easy job anytime weve had to make a claim on the protection plan. We have the total tech yearly membership and have had to use it a couple times. Super easy process.

Warranty has been great so far. Everytime I have to go get help with an appliance, they have been a really great help.

This option has come in clutch for multiple items I mainly use it for gaming controllers though they always get stick drift and this lets me return for a brand new one and I renew for $20

headset is very comfy and very convenient for multi-platform gamers

was welcomed great customer service and overall the best experience