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Customer reviews

Rating 4.8 out of 5 stars with 6367 reviews

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  • Value

    Rating 4.9 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 6,367 reviews
  • Rated 5 out of 5 stars

    Painless replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold useless warranties for a long time, so I'm glad I got over my own stigma since they helped me out multiple times without issue. Being able to drive to a store and resolve it immediately is nice as well.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Quality product

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are made with excellent quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Very helpful when I had to replace a PS5 controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a firm believer of protecting your items. The geek squad protection has saved me so many times. It’s worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the warranty on any gaming equipment that I buy. If in 2 years something goes wrong I just head back up there and get a replacement plus another warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helps with Warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always fair with their plans. Always ready to help and get the best solutions to people at moments notice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the biz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No questions asked guarantee, definitely a must have in today's world of disposable electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've yet to require any hands on services from Geek Squad, however, I have had to call upon their wisdom a plethora of times.. Whether I'm in store or just give em a call, the squad always makes sure to give me the correct and most up to date advice in a way that is easily understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Controller insurance claims

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Geek Squad for years and I haven't been disappointed with the service after a purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very very helpful when my ps4 headset started not connecting to my console. They helped me leave out of there happy and content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say....if it breaks during my protection period, geek squad will fix or replace it. Always get this service for big purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really appreciate the two-year warranty option. It really helps when these electronics fail. Thanks geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product and Employees were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service great product everything was awesome from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick in resolving my issue with my vacuum. Got credit back since my vacuum was not in condition to be fixed. Love the good customer service from geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GLAD I got this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say right now is that I am GLAD I got this plan--actually, I have a few of them on other products. You wouldn't believe what they'd do for you. Find out for yourself when you get a plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replacements rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have never given me any problems with returns and replacements. This is the only place I like dealing with warranties.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dualsense…BUT RED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a dualsense controller for the PS5 and PC. Uh, it’s red. Does that warrant an extra fifteen dollars, ehh probably not. Maybe if it was more rare but they’re readily available.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me out plenty of times when my controller gets stick drift . Love geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really like Geek Squad never had in issue when any of my items need repairing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A just in case item…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use Geek Squad yet, but it is good to know that I have them available when needed.

    I would recommend this to a friend