Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6380 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 6,380 reviews
  • Rated 5 out of 5 stars

    Geek squad replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service. The employee helped me return and exchange my controller due to warranty. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very helpful and make sure you leave satisfied with the outcome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way if it has normal wear and tear or if anything happens to it I can bring the product to my local store and have it replaced right then and there no questions asked!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that we made this decision. It's nice to b insured

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixes everything quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m only buying electronics in Best Buy from now on best support/ products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate knowing the product is covered if it malfunctions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I’ve made all year! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to be over protected than not protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use it yet but glad to have it in case i need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has the best warranties hopefully won't have to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accident plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes....accidents do happen so sometimes it is wise to get a replacement plan! I am just not always in agreement with the cost f them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty for controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty was worth it Button started acting up and res placed controller with no problem

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Debbie. Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again.

  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but any warranty is good warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it you won’t be sorry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your buying an item get the protection. Best Buy makes it as simple as possible to get things fixed or replaced,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall helpful to me and assisted me when my order was made to the wrong store and ensured i was able to still get my product in time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No questions asked when the fix your stuff no headaches of explaining how it happened

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a must have when you purchase anything from Best Buy. Always a good idea to have some peace of mind in a protection plan that is very easy to exchange if you have to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the replacement plan with electronics. Best buy is pretty good with honoring the replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality service and always replace the products without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage for xbox controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have 2 year protection so really worth it as technology has its tech issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and amazing customer support when I needed my controller fixed

    I would recommend this to a friend