Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6387 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,387 reviews
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the replacement warranty. You never know, accidents happen and its always comforting to know your purchase is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $20 bucks toward a new remote is totally a worthwhile investment when having kids! Play with stick fingers, throw It or drop It in toilet either way geek squad will replace It.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get replacement plans on the items you love!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These plans are the best because it covers you from yourself. Just go to a store when you start to have problems, get an exchange or store credit to replace it with another unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the insurance no use yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance for all things can be good and worth it haven’t had to use it yet though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I had a remote for my switch to stop working and just in cases we had more issues I would be covered. The first remote stopped working after the first month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason I shop at BB is because of the warranty. They may not all be of help (employees) but this grants you a secure spot for when something doesn’t go as planned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service pack is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other company can even get close to geek squads no questions asked replacement warranties. I use this warranty alot with my peripherals and just in case my appliance has an issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a savior

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan is worth the purchase. It will save you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always smooth return experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I need to use a return waranty issue staff is always great they don’t ask a thousand questions they just replace the item

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Thayden. Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Nice deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and product… customer service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are so good and very consistent with their stuff I love them so mucj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returns

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient with helping out with returns or repairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely buy for vetting products

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for an Xbox controller. Replaced it without question. Definitely get this if you or kids are not gentle with game controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value especially for heavy use devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have. Best Buy has the best exchange policy when you buy their protection. If it breaks and the item is in stock, you walk out with a new unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This two-year protection comes in very handy when you want to replace your product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son breaks his controller alot so this helps save money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually purchase on certain electronics...Best Buy is great about replacing or giving you the better model if your covered item is defective!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rating

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really Works great, I would recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat value for what you get. Replacement process is smooth and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy a Protection Plan with every purchase ..period

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shop here a lot and with 2 teenagers . This protection plan has saved us thousands of dollars

    I would recommend this to a friend