Customer Ratings & Reviews

Pricey, but fast replacements make it worth.......

Helped a lot, been with them a good amount of times and they fixed it amazingly

Super quick and they helped me out wouldn’t get protection anywhere else

Awesome purchase to make sure my product is safe all the time

whenever I purchase anthing from Best Buy, especially products like coffee makers and computes , I always get their Geek Squad protection planinsurance. I don't leave home without it!

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

This was the replacement of a headset that was damaged. I always recommend getting the warranty for small items. I was able to bring back the broken item, get it exchanged and was on my way within 5 minutes. I’m not sure why anyone wouldn’t want this service. The pros at Geek Squad are always quick and professional, and make the exchange process hassle free.

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.

Has been absolutely necessary with my series 2 elite controller that I’ve now swapped out 3 different times due to faulty receivers that eventually go bad one place or another. The gamepads have been switched out with very little questions asked beyond the initial issue being detailed. I will continue to buy the insurance with all my electronics purchased through BB

I absolutely love this item.Great choice highly recommend

This controller is awesome, the buttons and functionality are awesome, and has great flow and a 2 yr blanket to boot.

Very great customer service very respectful I recommend This year protection plan

Good..............................................

These guys are very helpful anytime we have a tech issue we just give them a call or take what we are having issues with to them and they fix it

Help to keep the tablet and fix in the time say come to the store and is ready to use .

The service that will save you time and money. You just go to the store and they tale care of you and your pc or console. In my case I have it for both. Get it with you console or pc. Is a excellent service!

Replaced my PS5 controller because of drift. Easy exchange a must get

Geek Squad service is always dependable. They make the claim process simple and fast. Great investment to protect expensive electronics and save hassle in the long run.

Great love the 2 year warranty insurance keeps me peace of mind that I don’t have to rebuy a new 200$ controller again

I would trust Geek Squad with my life, they always come through